Customer Service Representative

1 week ago


Long Island, United States Domino Fuel Full time $18
Job DescriptionJob Description

This position requires 4 weeks of in-person training at our Wading River, NY office. After the training period the position is work-from-home.

We are seeking a Customer Service Representative to join our team Experience in the heating industry preferred. We provide fuel oil delivery, heating repair and installation services.

The shift for this position:
Monday - Friday 7:30am - 4pm

Responsibilities:

  • Manage high volume of incoming calls, emails, and text message inquiries from customers
  • Provide accurate and timely information to customers regarding products, services, and policies
  • Assist customers with order placement and scheduling
  • Resolve customer complaints and issues in a professional and efficient manner
  • Maintain customer records and update information as needed
  • Collaborate with other departments to ensure customer satisfaction
  • Perform outbound calls to follow up on inquiries or obtain feedback
  • Process orders, refunds, and returns efficiently with attention to detail
  • Communicating with customers, answering calls and emails to potential customers, and following up on leads.
  • Prepare and email estimates

Experience:

  • Previous experience in a customer service role is required
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficient in using Windows, email, and creating and emailing PDF estimates and documents
  • Ability to work in a fast-paced environment and adapt to changing priorities


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