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Office Support Associate
4 months ago
OFFICE SUPPORT ASSOCIATE
FLSA STATUS: NON-EXEMPT - WAGES - $25.00/hour - $30.00/ hour
SCHEDULED HOURS: 8:00-a.m. to 4:30 p.m. - MONDAY THROUGH FRIDAY
IN OFFICE - GLENDALE, CALIFORNIA - MUST HAVE RELIABLE TRANSPORTATION.
MAJOR FUNCTION:
Responsible for coordinating a full range of office activities, specialized clerical support, and projects, assisting in planning, organizing, implementing, and accomplishing department day-to-day functions and goals.
POSITION RESPONSIBILITIES:
• Provide support to our customers in a variety of ways: answer incoming calls and diligently relay messages to manager, send correspondence in a friendly, professional, and knowledgeable manner.
• Provide exceptional customer service when completing quote and order processing.
• Preparation and management of all memos, including account outreach for memo reconciliation.
• Responsible for bookkeeping functions including managing accounts receivables and invoicing.
• Manage inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure accuracy.
• Manage supply inventory including replenishment needs, order process, and optimal storage organization.
• Perform all aspects of the fulfillment process; including, but not limited to: picking, packing, labeling, and shipment of product.
• Oversee the inbound/outbound delivery of mail and packages.
• Quality control incoming and outgoing shipments to ensure completeness and accuracy.
• Delivering items (local area only) to businesses in a safe, timely manner.
• Acts as a liaison and manages the relationship with CRM.
• Acts as a liaison and manages the relationship with the app.
SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES:
• A solution-oriented personality with the desire to create a positive resolution which supports the business and customers' needs.
• Must have exceptional attention to detail.
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.
• Must be proficient with Microsoft Office suite.
• Must have a clean driving record.
EDUCATION & EXPERIENCE
• High School Diploma or GED
• 2-5 years of work experience in an administrative/office management role.
