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Restoration Supervisor

3 months ago

Mint Hill, United States Servpro - Restoration Personnel, Inc. Full time
Job DescriptionJob Description

Restoration Supervisor

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at SERVPRO you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the restoration supervisor demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®”

 

Primary Responsibilities

  • Facilitate a positive customer experience and ensure customer satisfaction of services.
  • Communicate clear expectations to production technicians and supervise their activities.
  • Coordinate and perform production processes as scheduled and ensure quality control.
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
  • Document a detailed and accurate job file to support the services provided.
  • Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

 

Position Requirements

  • Effective written and oral communication
  • Basic math skills
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law
Company DescriptionIn 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.

Our team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and content recovery for damaged homes and businesses that we serve.

What makes us a premier cleaning and restoration company? For us, it starts with the customer experience. We strive for outstanding service, sensitivity to needs, respect for property, and intelligent solutions to disaster restoration problems.

We are Faster to Any Size Disaster. Our 24/7 support allows us to respond to emergencies as they happen, with the effective tools and experiences that make a difference when each second counts. Even on holidays, our crew is ready for any emergency that threatens your home or business with damages from water, fire, flooding, storms, or mold. For a stress-free claims process, SERVPRO works with your insurance to help manage the process and paperwork.Company DescriptionIn 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.\r
\r
Our team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and content recovery for damaged homes and businesses that we serve.\r
\r
What makes us a premier cleaning and restoration company? For us, it starts with the customer experience. We strive for outstanding service, sensitivity to needs, respect for property, and intelligent solutions to disaster restoration problems.\r
\r
We are Faster to Any Size Disaster. Our 24/7 support allows us to respond to emergencies as they happen, with the effective tools and experiences that make a difference when each second counts. Even on holidays, our crew is ready for any emergency that threatens your home or business with damages from water, fire, flooding, storms, or mold. For a stress-free claims process, SERVPRO works with your insurance to help manage the process and paperwork.