Service Operations Director

4 weeks ago


West Deptford Township, United States BELL OPHTHALMIC TECHNOLOGY Full time
Job DescriptionJob Description

Position:                   Service Operations Director

Objective:                 The Service Operations Director is responsible for developing and running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Service Operations Director Duties and Responsibilities:

·         Establish and implement departmental policies, goals, objectives and procedures, conferring with CEO and other staff members as necessary.

·         Strive for harmony and teamwork with all other departments.

·         Manage the overall operational, budgetary, and financial responsibilities and activities of the department.

·         Assist in the development of a marketing plan for service expansion

·         Determine technical services to be sold, and set prices and credit terms based on forecast customer demand.

·         Regularly meet with existing customers and potential clients for our technical service team and prepare professional quotations as requested.

·         Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.

·         Recruit, interview, select, and hire an appropriate number of employees to reach department objectives.

·         Empower employees to take responsibility for their jobs and goals.  Delegate responsibility and expect accountability and regular feedback.

·         Conduct meetings weekly with department employees to discuss activities and problems of mutual interest.

·         Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.

·         Support the Service Manager and Service Coordinator functions

·         Performs other duties as assigned.

 



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