Playroom Attendant

Position purpose

This postion is responsible for the dogs’ safety and engagement throughout their stay at Dogtopia. They own and manage the playroom that they are assigned to and take pride in keeping the room clean and the dogs entertained, safe, and having fun in the playroom. These playrooms are under a 24/7 camera supervision for the pet parents viewing.

Description of duties

• Supervise playrooms
• Maintains control of large group of open play dogs in the playroom at all times to ensure a safe environment
• Continuously on their feet showing the dogs attention and care to ensure that they are maintaining a pack leader status in the room
• Behavioral issues are addressed proactively in a timely and effective manner. This may include crating for time outs when necessary, but NEVER includes the use of physical force or punishment of a dog. We have a zero-tolerance policy for the mistreatment of animals.
• Aware of environment at all times and consistently attends to any special needs dogs including but not be limited to dogs that need to be crated when other dogs enter the playroom and dogs that cannot be together.
• Cleaning Duties
• Playroom is continually monitored and kept free of messes by immediate and continual spot cleaning throughout the shift
• Daily cleaning assignments which may include, but is not limited to sweeping, mopping, taking out the trash, refilling the water cooler, replacing water bowls and changing futon sheets.
• Cleaning procedures involve the proper use of chemicals to ensure a safe environment for both people and dogs.
• Daily and weekly cleaning assignments typically include moving and sanitizing crates up to 48” x 24” as well as cleaning the walls, floors and play equipment with sanitizing solutions.
• Naptime cleaning assignments typically include a cleaning activity and a giving dogs baths and/or nail trims. Naptime assignments are expected to be completed in a timely manner.
• Health and Grooming
• Demonstrated ability to bathe any size dog without direct supervision and to company standard. Proper procedures include the use of appropriate shampoo for the dog, appropriate use of bathing equipment, and the clean-up of the bathing area upon completion.
• Ability to clip dog toe nails with the assistance of another team member
• Ability to understand and follow without exception the Feeding List, Medication List and Allergy List to ensure that all health standards are met consistently
• Teamwork and Own Initiatives
• Ability to work cohesively with their team in a respectful and professional manner
• Effectively communicates both orally and written. Utilizes company tools to communicate relevant information daily via the activity log and to their supervisor.
• Maintains a positive attitude and demeanor in all aspects of their position including room management and customer service.
• Maintains consistent time and attendance standards
• Follows company dress code guidelines for professional and safe standards
• Is on time for scheduled shifts and in the case of an emergency calls in advance of their shift to allow time for proper coverage.
• Takes their own development as a personal responsibility and uses mistakes or challenges as an opportunity to grow to a higher standard of performance.

Career Progression

• Upon successful demonstration of skills, duties and a minimum 6 months as a Room Attendant, you will have the ability to be promoted where you will have the ability to move about the location assisting in various tasks.
• Continue education in our four certifications: Safety officer, Event Planner, Trainer or Evaluator

High Leverage Actives (HLA’s)/ Core Competences

• Consistent and timely attendance
• Name recognition of both dogs and pet parents
• Completion of Dogtopia Connect training
• Consistency of quality check walkthroughs

Qualifications

• Must love dogs
• Ability to spend up to 100% of work standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong organizational skills with attention to detail
• Confident and able to “own” a room of dogs

Personal Characteristics

• Detailed Oriented
• Quick thinker
• Excellent communication skills
• Fun-loving
• Emotionally intelligent
• Able to multitask and continually observe the room
• Worth repeating, Must. Love. Dogs.