Sales Supt Specialist

3 weeks ago

Oklahoma City, United States NextGen Global Resources Full time
Job DescriptionJob Description

Sales Support Specialist: Oklahoma City, OK- Oklahoma City

Sales Support Specialist will provides operational and support services to the entire sales organization which could include inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third-party sites and may also include advertising inventory management.

  • Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
  • May initiate new service order requests, coordinates, and tracks product/service installation process.
  • Support and lead ad hoc projects generated by Sales Channels.
  • Prepares reports as requested.
  • Educates customers on products & services.
  • Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
  • Draft routine client and/or customer correspondence.
  • Responds to questions, helps resolve problems, and directs calls to appropriate resources.
  • Completes special operational and client projects as assigned.
  • Acts as liaison and coordinator with other departments, outside vendors, and external customers.
  • Provides order activity updates to Sales Support Manager / or Supervisor.
  • May coordinate and process off-line orders coming through G2B, E-commerce, Friends, and Family.
  • May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
  • May provide assistance, conducting refresher training with existing Reps.
  • May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
  • May assist in pre-sale planning activities and post-sale activities.
  • May coordinate sales project events and other activities with sales force.
  • May manage all orders from initial sale through installation and billing.
  • May interface with all areas of the installation process to ensure orders are completed by the delivery date.
  • May sell services to inbound-calling customers.
  • May assist with overflow call-handling duties for inbound retention, sales, etc.
  • Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
  • Works closely with local billing coordinators to ensure, sold, installed, and billed revenues are accurate.
  • May prepare sales presentations, proposals, and media kits.
  • May pull qualitative research and assist in building and exporting advertising schedules.
  • Will complete change orders, promotions/taggable paperwork and traffic instructions.

 Required Skills:

  • Must Haves data entry experience,
  • Microsoft applications experience
  • Excel proficiency required. 

Previous media experience in broadcast television, cable system or radio preferred. Specifically in order management, reporting, troubleshooting and internal customer service. 

 

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pageCompany DescriptionWhat you need to know about us\r
\r
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner\r
\r
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r
\r
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page

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