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Field Service Technician

2 months ago

Toledo, United States Marie Leising & Associates, LLC Full time
Job DescriptionJob Description

Premier graphic arts manufacturer of industrial and commercial inkjet printers is searching to hire a Field Service Technician for the Toledo, OH region.
Responsibilities include:

  • Analyze product issues and make repairs to quickly return equipment to production either by telephone and/or on-site repair activities
  • Make recommendations for improved equipment performance
  • Documents and submits service/repair activity
  • Inform customer of equipment supply items, (ink, etc.) which require replenishment
  • Performs product installations and conducts operator equipment production and maintenance training
  • Delivers service training to service vendors and partners as assigned by management
  • Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
  • Identifies potential customer issues and resolves as necessary.
  • Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products

Qualifications include:

  • Minimum 3 -5 years' field service experience in the printing or graphic arts industry.
  • Strong working knowledge of wide - grand format inkjet printers (industrial and commercial use).
  • Excellent troubleshooting and problem-solving skills.
  • Able to travel up to 50% in the Toledo, OH and nearby region.
  • Excellent employee equipment training skills.
  • Able to complete technical reports.
  • Able to read & interpret production specifications and manuals.
  • Excellent communication skills.
  • RIP and ICC profiling experience a plus.

Excellent opportunity with leading graphic arts manufacturer.

Starting hourly rate $36 - $40/hr + OT, benefits, 401k match, mileage reimbursement and more.

Company DescriptionNationwide, recruiting firm for the Printing & Packaging industries representing premier firms.
We treat candidate information in strict confidence.Company DescriptionNationwide, recruiting firm for the Printing & Packaging industries representing premier firms.\r
We treat candidate information in strict confidence.