Client Service Represenative

3 weeks ago

Pittsburgh, United States Strategic Knections LLC Full time
Job DescriptionJob Description

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.

Client Services Responsibilities:

  • Ensuring a positive and professional client service experience.
  • Managing client inquiries in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by following up on active processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Client Services Requirements:

  • High school diploma or GED.
  • 0-1 years of experience in client services, sales, or a similar role.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on client-related matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Willingness and the ability to travel to client locations, when required.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.

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