Senior Help Desk Technician

4 weeks ago


Van Alstyne, United States IPRO Media Full time
Job DescriptionJob Description

MSP Senior Help Desk Technician.

Join IPRO’s Thriving Team

IPRO, a seasoned MSP and VoIP Cloud hosting provider, is on the hunt for a positive-minded problem-solver to join our MSP division. Here’s the scoop:

Why Choose IPRO?

Solid Roots, Skyward Growth: We’ve got the foundation, and now we’re rocketing toward the stars. Be part of our upward trajectory

DFW and Beyond: Our MSP division serves as the IT Department for small to medium businesses nationwide, with a special focus on the Dallas-Fort Worth area.

Variety Galore: No monotony here You’ll tackle diverse challenges and craft solutions daily.

What’s in It for You?

Fast-Paced Environment: Buckle up We’re growing, and you’ll be at the forefront.

Team Spirit: Our small but mighty crew thrives on collaboration and innovation.

Problem-Solving Playground: Put on your thinking cap—tech puzzles await

Ready to Make an Impact?

Apply now and let’s shape the future together

As an MSP Senior Help Desk Technician, you’ll be the tech hero our clients rely on. Here’s your mission:

  • Your Duties:

  • Organization Maven: Keep things shipshape and organized.

  • Ticket Whisperer: Create and maintain detailed ticket notes like a pro.

  • Lead the Charge: Step up and guide our help desk team.

  • Microsoft Troubleshooter: Windows 10/11, Active Directory, DNS, Microsoft 365—your turf.

  • Network Ninja: Tackle network issues (Firewalls, Switches, Access Points).

  • Cloud Connoisseur: VMWare (vSphere and Horizon), AWS, and Azure—your playground.

  • Process Pioneer: Help us streamline and boost efficiency.

  • Documentation Dynamo: Maintain technical and end-user support docs.

  • Project Prodigy: Onboarding, installation, and upgrades—your canvas.

  • Automation Aficionado: Make repetitive tasks vanish with automation.

  • Collaborator Extraordinaire: Work with our team, customers, and vendors.

  • Remote Fixer: RMM tools are your trusty sidekicks.

  • On-Site Explorer: Rarely, but when needed, you’ll venture out (less than 10% travel).

  • Experience We Seek:

  • Customer Whisperer: Outstanding service skills.

  • Wordsmith: Excellent verbal and written communication.

  • Agile Problem-Solver: Think on your feet, adapt, conquer.

  • Detail Devotee: Follow-up is your middle name.

  • Help Desk Veteran: 3 years in the trenches.

Nice to haves:

  • Windows Wizardry: Deployment, administration, and troubleshooting—Windows 10/11 is your playground.

  • 365 Navigator: Microsoft 365 holds no secrets for you. Admin? Troubleshoot? You’ve got this.

  • Network Navigator: Windows Server, Active Directory, DNS, DHCP—familiarity is your middle name.

  • VDI Virtuoso: Virtual Desktop Infrastructure? You’re the maestro.

  • Fortinet Fan: Networking products? Fortinet is your jam.

  • SharePoint Sorcerer: Collaboration and document management? You’re the wizard.

  • PowerShell Prodigy: Scripting magic? You’re the spellcaster.

Perks Aplenty:

  • Mentoring Magic: Learn, grow, and mentor others.

  • Health Heroes: Multiple plans to choose from.

  • Dental Dynamos: Yep, multiple plans here too.

  • Vision Visionaries: Clear eyes, full hearts.

  • Life Guardians: Company-paid life/ADD insurance.

  • Disability Defenders: Short and long-term—covered.

  • Critical Illness Crusaders: We’ve got your back.

  • HSA and FSA: Health and financial wellness.

  • Holiday High-Fives: 7 paid holidays.

  • PTO and Sick Leave Balance matters.

  • Competitive Compensation: The salary range? It’s like a launchpad. But here’s the secret: your trajectory is limitless. Show us your skills, and we’ll adjust the coordinates.

  • Skill-Infused Atmosphere: We’re not just about fixing tech glitches; we’re about fueling your growth. Upskill, reskill, and level up—we’re your co-pilots.

  • Promotion Potential: Picture this: You, climbing the ranks. Your career trajectory? Skyward. But here’s the catch: It’s all about your hunger for knowledge and your drive to deliver value.

Company DescriptionIPRO: Where Innovation Meets IT Excellence

For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:

Why Choose IPRO?
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.
What’s Cooking?
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck
Join the IPRO Adventure
Ready to ride the tech wave? Apply now and let’s shape the future togetherCompany DescriptionIPRO: Where Innovation Meets IT Excellence\r
\r
For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:\r
\r
Why Choose IPRO?\r
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.\r
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.\r
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.\r
What’s Cooking?\r
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck\r
Join the IPRO Adventure\r
Ready to ride the tech wave? Apply now and let’s shape the future together
  • Caregiver

    3 weeks ago


    Van Alstyne, United States Senior Helpers Full time

    Senior Helpers is urgently hiring for on-call caregivers! If you have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes, home care or healthcare, we’d love for you to join our team. With Senior Helpers, you’re not just giving exceptional care to your clients, but you’re gaining a...

  • System Engineer

    4 weeks ago


    Van Alstyne, United States IPRO Media Full time

    Job Description Job Description Optional 4-day work week! Hybrid work plan after 60 - 90 days. Systems Engineer IPRO is an established and growing MSP, VoIP, and Cloud hosting provider. We are looking for an experienced person for our MSP division who can think on their feet, take charge, and get a problem solved. IPRO’s MSP division serves as the “IT...

  • System Engineer

    4 weeks ago


    Van Alstyne, United States IPRO Media Full time

    Job DescriptionJob DescriptionOptional 4-day work week! Hybrid work plan after 60 - 90 days.Systems EngineerIPRO is an established and growing MSP, VoIP, and Cloud hosting provider. We are looking for an experienced person for our MSP division who can think on their feet, take charge, and get a problem solved.IPRO’s MSP division serves as the “IT...

  • System Engineer

    2 weeks ago


    Van Alstyne, United States IPRO Media Full time

    Job DescriptionJob DescriptionOptional 4-day work week! Hybrid work plan after 60 - 90 days.Systems EngineerIPRO is an established and growing MSP, VoIP, and Cloud hosting provider. We are looking for an experienced person for our MSP division who can think on their feet, take charge, and get a problem solved.IPRO’s MSP division serves as the “IT...

  • System Engineer

    1 week ago


    Van Alstyne, United States IPRO Media Full time

    Job DescriptionJob DescriptionOptional 4-day work week! Hybrid work plan after 60 - 90 days.Systems EngineerIPRO is an established and growing MSP, VoIP, and Cloud hosting provider. We are looking for an experienced person for our MSP division who can think on their feet, take charge, and get a problem solved.IPRO’s MSP division serves as the “IT...


  • Van Nuys, United States Gurnick Academy of Medical Arts Full time

    **Gurnick Academy of Medical Arts** is a leading Bay Area private healthcare college offering an extensive variety of nursing and allied healthcare programs such as; Vocational Nurse, Diagnostic Medical Sonography (Ultrasound Technology), Radiologic Technology, MRI Technology, Medical Imaging, RN Nursing Program (RN to BSN Pathway) Psychiatric Technician,...


  • Van Alstyne, United States Ellis Overhead Doors Full time

    Job DescriptionJob DescriptionWe are searching for a garage door installer who is knowledgeable, experienced, and detail-oriented to help us grow our team. You will take the necessary measurements and follow the manufacturer's instructions to install garage doors and operators in homes and businesses. You will also have to work to figure out what's...


  • Van Alstyne, United States Ellis Overhead Doors Full time

    Job DescriptionJob DescriptionWe are searching for a garage door installer who is knowledgeable, experienced, and detail-oriented to help us grow our team. You will take the necessary measurements and follow the manufacturer's instructions to install garage doors and operators in homes and businesses. You will also have to work to figure out what's...


  • Van Alstyne, United States Ellis Overhead Doors Full time

    Job DescriptionJob DescriptionWe are searching for a garage door installer who is knowledgeable, experienced, and detail-oriented to help us grow our team. You will take the necessary measurements and follow the manufacturer's instructions to install garage doors and operators in homes and businesses. You will also have to work to figure out what's...


  • Van Nuys, United States Jack Demirchian Chiropractic, INC> Full time

    Our office is looking to hire highly experienced medical office receptionist who is knowledgeable in all aspects of medical records, billing, and reports and who will also be able to assist with administrative responsibilities. Someone who is friendly, well groomed, compassionate, professional and able to work effectively in a fast-paced environment, self...


  • Van Nuys, United States Jack Demirchian Chiropractic, INC> Full time

    Our office is looking to hire highly experienced medical office receptionist who is knowledgeable in all aspects of medical records, billing, and reports and who will also be able to assist with administrative responsibilities. Someone who is friendly, well groomed, compassionate, professional and able to work effectively in a fast-paced environment, self...

  • IT Technician

    1 week ago


    Van Nuys, United States ONEgeneration- Wilkinson Center Full time

    **Job title: IT Technician** **Reports to: Controller** **Department**:Administration **Monday to Friday 08:30am - 05:00pm.** *** We are seeking an energetic, personable, positive, and detail-oriented professional to join our team as the IT Technician at ONEgeneration. ONEgeneration is a well-respected community-based nonprofit that provides vital...

  • Pharmacy Technician

    3 weeks ago


    Van Wert, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Behavior Technician

    3 weeks ago


    Van Nuys, United States Autism Behavior Intervention Full time

    _**Sign-on Bonus Available! Immediate Full-Time and Part-Time Positions!**_ Come work with a team of dedicated, passionate, and educated professionals at an agency that prides ourselves on our commitment to training, staff support, and providing the highest quality services to make a difference in the life of a child! **WHY YOU’LL LOVE THIS JOB**: - You...

  • Behavior Technician

    1 week ago


    Van Nuys, United States Autism Behavior Intervention Full time

    _**Sign-on Bonus Available! Immediate Full-Time and Part-Time Positions!**_ Come work with a team of dedicated, passionate, and educated professionals at an agency that prides ourselves on our commitment to training, staff support, and providing the highest quality services to make a difference in the life of a child! **WHY YOU’LL LOVE THIS JOB**: - You...

  • Used Car Technician

    4 days ago


    Van Nuys, United States Van Nuys Kia Auto Dealership Full time

    Our company is expanding rapidly, and we are looking to hire a KIA Automotive Technician to join our team with top pay. You should have demonstrated experience as an auto mechanic on cars and light trucks along with an ASE certificate. You will be responsible for diagnosing, maintaining, and repairing used Car. Must Have minimum 2 years of experience. Pay...


  • Van Nuys, United States General Dynamics Full time

    Responsibilities for this Position Position Title: Avionics Electrical Technician II Date: May 2, 2024 Location: Van Nuys, CA, US Company: Gulfstream Aerospace Corporation Avionics Electrical Technician II in GAC Van Nuys Unique Skills: Weekend Day Shift - Van Nuys The compensation range for this role is: $35.19 - 38.90 per Hour Final compensation...


  • Van Nuys, United States General Dynamics Full time

    Responsibilities for this Position Position Title: Avionics Electrical Technician II Date: May 2, 2024 Location: Van Nuys, CA, US Company: Gulfstream Aerospace Corporation Avionics Electrical Technician II in GAC Van Nuys Unique Skills: Van Nuys - 1st Shift The compensation range for this role is: $35.19 - 38.90 per Hour Final compensation for this...


  • Van Nuys, United States General Dynamics Full time

    Responsibilities for this Position Position Title: Avionics Electrical Technician II Date: May 2, 2024 Location: Van Nuys, CA, US Company: Gulfstream Aerospace Corporation Avionics Electrical Technician II in GAC Van Nuys Unique Skills: Weekend Day Shift - Van Nuys The compensation range for this role is: $35.19 - 38.90 per Hour Final compensation...


  • Van Nuys, United States General Dynamics Full time

    Responsibilities for this Position Position Title: Avionics Electrical Technician II Date: May 2, 2024 Location: Van Nuys, CA, US Company: Gulfstream Aerospace Corporation Avionics Electrical Technician II in GAC Van Nuys Unique Skills: Van Nuys - 1st Shift The compensation range for this role is: $35.19 - 38.90 per Hour Final compensation for this...