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Peer Support Recruiter/Follow-Up Retention Specialist

2 months ago

Lakeland, United States Tampa Bay Academy of Hope Full time
Job DescriptionJob DescriptionSalary: $37K to $39K

Program Description:

The Second Chance Heroes: Veteran Employment & Support Services Program is dedicated to supporting returning veterans by facilitating their reintegration into society. The program provides comprehensive services aimed at achieving self-sufficiency, including employment support, housing assistance, and mentoring.

Objective:

To secure stable housing and ensure benefits access for participants, while fostering community relationships that enhance program effectiveness and support participant success.

Position Purpose:

The Benefits/Housing Specialist is pivotal in assisting homeless or at-risk veterans by facilitating access to housing and benefits, ensuring they meet eligibility requirements, and maintaining high retention and success rates through effective service provision.

Principal Responsibilities:

  • Peer Support Recruitment: Recruit, train, and match 20 peer supporters per year who can provide mentoring and support to the program participants.
  • Follow-Up and Retention: Conduct regular follow-ups with all program participants to ensure high engagement and retention rates of at least 90%, collecting essential documentation such as paycheck stubs and benefits notifications.
  • Life Skills Training: Provide life skills training sessions bi-weekly to participants post-release and weekly to participants pre-release, aiming to equip them with necessary tools for successful reintegration.
  • Community Outreach: Increase partnerships with at least 10 new resource agencies per year to enhance the support network available to participants. This includes engaging with local veteran support groups and VFWs.
  • Documentation and Compliance:
  1. Ensure all participant documentation is completed accurately and timely for intake and ongoing program participation.
  2. Maintain accurate records of housing placements, benefits access, and mentorship activities.
  3. Collaborate with program staff to ensure compliance with program guidelines and goals.
  • Communication and Reporting:
  1. Regularly communicate with community partners, program staff, and participants to ensure needs are met and services are effectively provided.
  2. Prepare reports on housing stability, benefits provision, and community partnership outcomes for program management and funders.

Key Goals:

  1. Community Partnership Development: Increase community partnerships by ten each year, as evidenced by executed Memoranda of Understanding.
  2. Peer Support Recruitment: Recruit, train, and match 20 peer supporters per year.
  3. Participant Retention: Assist in maintaining at least an 90% retention rate of participants in the program.

Competencies:

  • Community Engagement: Ability to build and maintain strong relationships with community organizations and resources.
  • Program Management: Strong organizational and documentation skills, with the ability to manage multiple tasks and deadlines.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving: Ability to identify issues and implement effective solutions.
  • Empathy and Support: Demonstrated ability to understand and empathize with the challenges faced by returning veterans.

Desirable Skills:

  • Prior experience in peer support program management.
  • Established connections within the local veteran community and related support networks.
  • Exceptional problem-solving abilities and capacity to handle complex situations compassionately and effectively.
  • Commitment to upholding confidentiality, ethical standards, and promoting inclusivity.

Role Impact:

In this role, you will directly contribute to the core goals of the Second Chance Heroes program by enhancing veteran stability and success through strategic peer support and robust community engagement. Your efforts in recruitment, retention, and training will be critical to achieving the program’s objectives of reducing recidivism, improving employment outcomes, and fostering educational and vocational advancement.

This position is perfect for a dedicated professional passionate about making a difference in veterans' lives through active community service and support. If you are ready to take on this rewarding challenge, we encourage you to apply to join our team at the Tampa Bay Academy of Hope.

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