Service Writer Freightliner Dealership

3 months ago

Monroeville, United States Campbell Supply Company Full time
Job DescriptionJob Description

Job Title: Service Writer

Company: Campbell Supply

Job Description: Join our team at Campbell Supply as a Service Writer We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you.

Position Summary:As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This second shift position, from 3 - 11:30 pm Monday - Friday, requires someone who can effectively communicate with customers, technicians, and supervisors to keep repairs on track and customers informed.

Key Responsibilities:

  • Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders
  • Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation
  • Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates
  • Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines
  • Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust
  • Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns
  • Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency
  • Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity
  • Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth
  • Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives

Qualifications:

  • Ability to read and comprehend technical instructions and vehicle repair information
  • Excellent written and verbal communication skills
  • Strong computer literacy
  • Professional personal appearance

Benefits:

  • Competitive wages ($24.00 - $30.00 per hour)
  • Health benefits package including medical, dental, and vision insurance
  • Disability and life insurance
  • Paid vacation and holidays
  • 401(k) retirement plan with matching
  • Great working environment
  • Paid OEM continued education training and certifications
  • Uniform service
  • Daimler employee discount program
  • Verizon Wireless discount program
  • Fun company events

Job Type: Full-time
Shift: 8-hour night shift, Monday to Friday (3 - 11:30 pm)
Education: High school diploma or equivalent

If you're ready to take on a challenging and rewarding role in the automotive industry, apply now to become our newest Service Writer

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