Consumer Services Representative
2 weeks ago
Great temp-to-hire opportunity working for a manufacturer/distributor in the Mahwah, NJ area
WHERE: Mahwah, NJ vicinity (fully on-site)
WHAT: Consumer Services Rep
HOURS:
- Weekdays, 8:30am – 5pm.
- There will be 1 midday shift per week of 1:00pm – 9pm.
- 1 Saturday per month, 8:30am – 5pm. When scheduled for a Saturday, there will be one weekday off during that week.
- Must be available to work overtime when needed.
Summary: This job consists of assisting consumers by providing product and service information and resolving product and service issues.
Responsibilities:
-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner.
-Handling customer inquiries within established policies, procedures, company standards, and workflows.
-Answering product and service questions and suggesting information about other products and services by using training materials and other tools.
-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem.
-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading.
-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations.
-Maintaining accurate customer records by updating account information.
-Handling other duties as assigned by the department manager.
Requirements:
-Call center experience
-Exceptional phone etiquette
-Strong attention to detail, and strong organizational skills
-Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone
-High School diploma and equivalent business experience
-Excellent communication skills
ADDITIONAL INFO:
Great retirement benefits for permanent employees 401k with company match, yearly annual bonuses, and profit sharing to every permanent employee in the company.
Earn extra money A few times a year, they have contests to upsell their products with the potential of earning approximately $500-$2000 in commissions.
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