Customer Service Representative

3 days ago


Livermore, United States Collabera Full time
Job DescriptionJob Description

Job Description:

Duties:

  • Maintain a customer base in the Remote Patient Monitoring platform.
  • Accountable for VW enrollment calls and equipment training / set up.
  • Accountable for Compliance follow up.
  • Conduct customer monthly calls.
  • Place supply and Equipment orders.
  • Follow up with Vendors as necessary.
  • Ability to work reports and follow through on orders placed.
  • Ordering, Shipping, Confirmation of Delivery and RMA if needed.
  • Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
  • Resolve or report any problems that may occur.
  • Assist with implementation of workflow productivity improvements.
  • Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.

Basic Qualifications:

  • Minimum of One year of Customer Service experience
  • Office knowledge (Excel, Word)
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications:

  • Associate degree or equivalent work history
  • Some data processing experience preferred.
  • Spanish Speaking Preferred but not required.
  • Previous experience/knowledge with Apple products is also helpful in this role.

Competencies:

  • Excellent interpersonal and phone etiquette skills
  • Detail & Team Oriented
  • Professional communication Skills
  • Excellent Time Management Skills
  • Ability to multitask

Pay Range: $21/hr - $22/hr

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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