Helpdesk Analyst
3 weeks ago
Do you love working with different systems and solving tech problems? Do you want to learn new skills and products that help our clients achieve their goals? Do you have a passion for security and protecting data from cyber threats? If you answered yes to any of these questions, then you might be the Helpdesk Analyst we are looking for SECURE ITnet is a dynamic and fun place to work, where you can show off your professionalism, ethics, and customer service skills. You will be part of the awesome IT Department, which is the backbone of our organization. You will also get to work with other amazing IT folks and business units and make our customers happy and satisfied.
Optimizes the performance of information and communication systems by monitoring performance, utilizing resources efficiently, and adjusting hardware and software parameters.
Adheres to company best practices for problem resolution and tracking. Provides timely and clear communication to customers.
Collaborates effectively with various IT team members and other business units, ensuring proper engagement and educational interactions with both internal colleagues and external clients.
Administers and implements all aspects of the backup solution including maintaining a regular system backup schedule and coordinating offsite storage and backup media.
Demonstrates self-motivation and responsiveness to Management and customers
Possesses the ability to work successfully and effectively within a team structure.
Exhibits strong organizational skills and attention to detail
Has experience working with time tracking/ticketing software preferred.
Displays exceptional ability to develop productive and positive relationships.
Handles incoming support requests via phone and email from end users, and performs advanced troubleshooting and remediation for hardware, software, and networking issues.
Installs, diagnoses, repairs, and maintains computer and networking equipment to ensure optimal system performance.
Implements hands-on fixes, including software and hardware installations and upgrades as well as system and application configuration.
Responsible for responding to, documenting, and resolving service tickets on time according to SLA.
Conducts root cause analysis, documents common problems, and recommends procedures and solutions for problem prevention.
KNOWLEDGE
Associate's degree in IT related field, with two years’ experience in Windows systems administration.
Experience administering Microsoft 365 Tenant preferred.
Experience working with Azure or AWS, preferred.
Experience working with virtual machines preferred.
Telecommunications experience is a plus.
Ability to provide solid levels of system up-time by proactively maintaining systems and security protocols.
Ability to follow directions, understand and adhere to team procedures and company best practices.
Passion for excellence in customer service and furthering one’s own knowledge.
Displays integrity, respect, and confidentiality.
Highly organized and accurate with strong attention to detail.
Strong documentation abilities with a focus on detail.
Strong written, verbal, and interpersonal communication skills.
Understanding of general business concepts.
Ability to work independently and within a team environment.
Strong troubleshooting and analytical skills.
Available to think outside the box to solve complex problems
Company DescriptionSECURE ITnet is a Minneapolis based IT Managed Service Provider. We understand the special needs of small business and work with our clients to provide the perfect combination of security, technology and customer service their unique business requires. Our company was founded on the idea of providing superior personalized service even to the smallest customer.
Our customers love our complete and cost-effective solutions in the technology marketplace and have made us one of the top providers of technology expertise in the region.Company DescriptionSECURE ITnet is a Minneapolis based IT Managed Service Provider. We understand the special needs of small business and work with our clients to provide the perfect combination of security, technology and customer service their unique business requires. Our company was founded on the idea of providing superior personalized service even to the smallest customer.\r
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Our customers love our complete and cost-effective solutions in the technology marketplace and have made us one of the top providers of technology expertise in the region.
