Group Housing Coordinator
4 weeks ago
OVERALL RESPONSIBILITIES
To accurately input group and individual reservations following the Marriott Guidelines and with the direction of management and revenue leadership.
JOB REQUIREMENTS
- Minimum BA or BS degree and 2 years of front desk and/or reservations experience preferred
- Minimum lifting of 30 lbs.
- Ability to communicate both verbally and written effectively with guests and co-workers
- Pushing, pulling, bending, stooping, upward reaching
- Some exposure to cleaning chemicals
- Prolonged periods of standing / walking and/or sitting
- Flexibility with work schedule to fit the business needs when necessary
ESSENTIAL FUNCTIONS
- Ability to perform the Basics of Brilliant Hosting while delivering Marriott’s Core Values at all times
- Provide accurate reservations, run reports, set up group listings and comply with cancellation requests
- Build group blocks and provide assistance in blocking group reservations
- Inform guests about hotel services, directions, room rates, amenities and availability
- Communicate with guests and clients both verbally and via email regarding reservations, availability, and room blocks
- Work with the Sales department in providing guidance and information pertaining to the group bookings
- Create and maintain administrative records for all groups
- Able to work with MARSHA, CI/TY, FSPMS and other Marriott e-tools & other systems as necessary
- Resolve group booking issues/requests in a professional and effective manner
- Manage MARSHA “VRQ TABLE” to accurate provide all group and transient reservation with requested room types
- Handles group bookings, VIP’s, top accounts (determined by Management) and special guests, such as pre-registration, special attention and complimentary room requests, etc.
- Manage and update the information on our “Group Information Monitor”
- The Group Housing Coordinator is expected to complete, within his/her ability, all reasonable requests by management.
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