Group Housing Coordinator

4 weeks ago


Lake Mary, United States Orlando Marriott Lake Mary Full time
Job DescriptionJob Description

OVERALL RESPONSIBILITIES                

To accurately input group and individual reservations following the Marriott Guidelines and with the direction of management and revenue leadership.

 JOB REQUIREMENTS

  • Minimum BA or BS degree and 2 years of front desk and/or  reservations experience preferred
  • Minimum lifting of 30 lbs.
  • Ability to communicate both verbally and written effectively with guests and co-workers
  • Pushing, pulling, bending, stooping, upward reaching
  • Some exposure to cleaning chemicals
  • Prolonged periods of standing / walking and/or sitting
  • Flexibility with work schedule to fit the business needs when necessary

ESSENTIAL FUNCTIONS

  • Ability to perform the Basics of Brilliant Hosting while delivering Marriott’s Core Values at all times
  • Provide accurate reservations, run reports, set up group listings and comply with cancellation requests
  • Build group blocks and provide assistance in blocking group reservations
  • Inform guests about hotel services, directions, room rates, amenities and availability
  • Communicate with guests and clients both verbally and via email regarding reservations, availability, and room blocks
  • Work with the Sales department in providing guidance and information pertaining to the group bookings
  • Create and maintain administrative records for all groups
  • Able to work with MARSHA, CI/TY, FSPMS and other Marriott e-tools & other systems as necessary
  • Resolve group booking issues/requests in a professional and effective manner
  • Manage MARSHA “VRQ TABLE” to accurate provide all group and transient reservation with requested room types
  • Handles group bookings, VIP’s, top accounts (determined by Management) and special guests, such as pre-registration, special attention and complimentary room requests, etc.
  • Manage and update the information on our “Group Information Monitor”
  • The Group Housing Coordinator is expected to complete, within his/her ability, all reasonable requests by management.

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