Mainframe Technician

Job DescriptionJob Description

General Function:

Perform Data Center Technician duties per documented processes and procedures. This includes a working knowledge of customer hardware with ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:

• Troubleshoot all aspects of server hardware and related storage products.
• Repair, upgrade and downgrade servers.
• Monitor and maintain all in-rack devices (e.g. servers, network devices, storage, PDU, UPS, etc.).
• Coordinate hardware warranty replacement with vendors.
• Escalate tickets as needed and collaborate with teammates to resolve issues.
• Maintain data center component inventory.
• Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
• Ability to work independently as well as in a collaborative, team environment.
• Excellent communication and organizational skills are required.
• Strong background in JCL.
• A minimum of 3 years experience with OPC & TWS
• Strong experience in troubleshooting/fault isolation.
• Ability to multitask with a high attention to detail.
• Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights and weekends.
• Intermediate understanding of networking and internet protocols including, but not limited to, Ethernet Switches, IP Addressing (CIDR/Netmasks), and DNS.
• Minimum of 2 years experience, preferably in a Data Center or tech support role.
• Ideal candidate will have Dell, HP and/or IBM hardware certifications.
• Remain current with all procedures and provide input as appropriate.
• Escalate to the assigned client representative and Getronics Manager any documentation, process or procedure discrepancies and follow-up until resolved.
• Must be able and willing to learn new tasks/skills as required.
• Must be able to communicate and understand verbal, written and electronic instructions in English.

Supervisory Responsibilities:

Not Applicable

Minimum Knowledge, Skills and Abilities required:

• Moderate to difficult computer skills, experience using Excel and Word is required.
• Ability to use email, communicate effectively both verbally and written.
• Strong background with OPC & TWS.
• Strong background with JCL
• Ability to follow detailed processes/instructions is required.
• Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision.
• Enjoys Working in a Fast-paced Environment.
• Knowledge of Computer Hardware, Software and Related Services.
• High School diploma or equivalent.
• Perform additional tasks and/or duties as assigned by management.

Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.

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