Service Writer

3 weeks ago

Knoxville, United States RJV Equipment Full time
Job DescriptionJob Description

Service Writer Position Description:

Reports to: Service Manager

  • Greeting customers and writing up what work they want performed.
  • Will require unloading disabled equipment from customer trailer utilizing company provided forklift with necessary lifting equipment, such as strap or chains
  • Park dropped off for service units in correct area of lot with corresponding tag for identification.
  • Open work orders for each piece of equipment checked in.
  • Make calls to customers informing about status of job, any delays, and/or ready for pick-up and facilitate payment when required.
  • Assist customers when arrive to pick up repaired equipment insure payment is collected when required.
  • May be need to assist sales department with loading or unloading of new/used equipment
  • Must be able to lift 50 pounds and have basic equipment knowledge
  • Make follow up phone calls to customers regarding customer satisfaction after repairs.
  • Assist Service Mgr. with any other needs appropriate in service department.

8:00am - 5:00pm Monday-Friday

Company DescriptionConstruction equipment dealership for Ditch Witch and construction equipmentCompany DescriptionConstruction equipment dealership for Ditch Witch and construction equipment

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