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Preferred Communities Case Manager
2 months ago
POSITION SUMMARY
Commonpoint seeks a Preferred Communities Case Manager (CM) to provide intensive case management services to recently arrived refugee and other humanitarian migrant populations through the Preferred Communities (PC) Program. The PC Program assists Commonpoint clients with particular vulnerabilities and social adjustment challenges (such as serious physical health issues, mental health challenges, developmental disabilities, social isolation, experiences of gender-based violence and more). The CM will prioritize trauma-informed case management services and referral provision in order to help clients reach their goals, while ensuring program compliance in collaboration with the Assistant Director, Initial Resettlement & Social Integration and other case management team members. Fluency in one or more of the following languages is strongly preferred: Spanish, Haitian Creole, Dari and/or Pashto.
DUTIES AND RESPONSIBILITIES
Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations, and/or social service providers.
Recruits program participants through internal referrals and outreach to eligible individuals.
Completes eligibility screenings for all clients recruited by or referred to the PC Program.
Conducts comprehensive intakes for all clients determined eligible for the program.
Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant addressing their long- and short-term needs and goals.
Provides extended/enhanced cultural orientation workshops to program participants as needed.
Guides program participants through referrals, providing follow up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.
Screens for direct client financial assistance eligibility in accordance with Commonpoint’s basic needs direct assistance rubric, facilitates disbursement, and conducts all necessary follow-up and associated financial reporting.
Maintains regular contact and positive rapport with all PC clients.
Collaborates closely with other Commonpoint resettlement case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients.
Liaises with and makes internal referrals to Commonpoint’s volunteer services program and staff, as needed.
Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.
Participates in PC community coordination, capacity building and partnership development activities in the greater New York City area.
Assists PC team with coordination and facilitation of PC group programming.
Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner.
Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information.
Acquires comprehensive knowledge and thorough understanding of programmatic requirements of PC Program.
Attends HIAS and other resettlement agency workshops and trainings centered on trauma-informed case management, PC specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
Contributes to PC programmatic reports as required.
Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
Bachelor’s degree in Social Work or a related field.
Fluency in one or more of the following languages is strongly preferred: Spanish, Haitian Creole, Dari and/or Pashto. Candidates without relevant language skills who have experience in refugee resettlement case management services will be considered.
Prior professional experience in refugee resettlement, social work, counseling, community organizing, human services, or related specialty preferred.
Familiarity with refugee resettlement and trauma-informed care preferred.
Compassion, empathy, and a commitment to diversity, humility and the recognition of the inherent dignity and agency of each client with whom you partner.
Experience with low-income, limited English, vulnerable immigrant populations preferred.
Lived experience as an immigrant, refugee, asylee, parolee or special immigrant visa holder (SIV) highly valued.
Excellent computer skills, including experience with Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).
