Front Desk Associate

1 week ago


Jacksonville, United States Developer Hospitality Jax LLC Full time
Job DescriptionJob Description
  • Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.

 

General Accountabilities

  • Greets, registers and assigns rooms to guests.
  • Issues room keys or cards.
  • Answers incoming telephone calls.
  • Schedules cancel and confirm reservations.
  • Transmits and/or receives messages.
  • Keeps records of occupied and vacant rooms and guests' accounts.
  • Processes payments.
  • Confers with staff members to assist guests as needed.
  • Answers inquiries pertaining to hotel services and area attractions.
  • Handles guest complaints or concerns.
  • *The company reserves the right to add or change duties at any time.

 

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience: A few months to one year of related experience

 

Skills

  • Excellent verbal and written communication
  • Active listening
  • Service orientation
  • Coordination
  • Social perceptiveness


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