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Customer Service Representative

2 months ago

Fairfield, United States Profill Full time
Job DescriptionJob Description

Position Overview:
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want to hear from you We are seeking a motivated and detail-oriented Customer Service Representative to join our team. You will be the voice of our company, ensuring that our customers receive the information and support they need.

WE ARE LOOKING FOR SOMEONE WITH ECOMMERCE AND/OR SHOPIFY EXPERIENCE.

Key Responsibilities:

  • Customer Engagement: Be the friendly face and voice of our company, addressing customer inquiries and resolving issues with professionalism and efficiency.
  • Technology Savvy: Utilize a MAC or PC to manage customer interactions and maintain precise records, showcasing your strong computer skills.
  • Detail-Oriented: Ensure accuracy in all communications and processes, demonstrating a keen eye for detail.
  • Professional Demeanor: Maintain a courteous and professional attitude in all customer interactions.
  • Problem Solver: Use critical thinking skills to troubleshoot and resolve customer concerns effectively.
  • Timely Response: Respond to inbound customer service tickets swiftly and efficiently, utilizing Zendesk or similar email-based customer support systems.
  • eCommerce Insight: Leverage experience with Shopify or other eCommerce platforms to assist customers (preferred but not required).
  • Industry Awareness: Stay informed about current sporting events and news to provide relevant customer support.
  • Team Player: Be willing to extend your hours during our peak holiday season from Black Friday until the second or third week of December, and assist warehouse staff when needed.
  • Hands-On Approach: Be ready to get your hands dirty and collaborate with our warehouse team during high-demand periods.

Qualifications:

  • High School Diploma or equivalent.
  • 1+ years of online-based customer service experience.
  • 1+ years of retail experience.
  • Proficiency in MS Office applications.

Benefits:

  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and holidays
  • Opportunities for career advancement and professional development