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Medical Receptionist

2 months ago

Brownsville, United States NeuroDoctors Full time $11 - $16
Job DescriptionJob Description

Job description

Medical Receptionist Job Summary

We are seeking a responsable and organized Medical Receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, calling insurance companies, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Medical Receptionist Duties and Responsibilities

  • Greet patients and other visitors when they arrive
  • Answer patient questions and provide assistance when necessary
  • Call the insurance companies to verify eligibility for patients
  • Distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly
  • Field phone calls and respond to emails
  • Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and providers
  • Able to operate telephone system to answer, screen and forward calls, providing information, taking messages, and scheduling referral appointments
  • Run the daily patient count report and provide copy for office manager.
  • Pull charts for appointments and verify insurance information, assist patients with paper work, track “walk outs” and call patients to reschedule
  • Assembles charts for new patients and prepares charts for walk in patients; checks patient in and out, verifies insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
  • Oversees TV control in waiting area and ensures that the material is kid/adult oriented, notifies immediate supervisor of any major patient complaints, keeps front desk and reception are clean during their shift.
  • Manage inventory of necessary office supplies and coordinate reordering
  • Balance money collected during shift
  • Keeps patient walk-in schedule time by notifying medical assistant of patients’ arrival; reviewing patient delivery compared to schedule; reminding medical assistant of patient delays.
  • Comforts patients by anticipating patients’ anxieties; answering patients’ questions
  • Helps patients in distress by responding to emergencies

Medical Receptionist Requirements and Qualifications

  • 2+ years of experience working as a front desk in the medical field
  • Experience calling insurance companies
  • Familiar with medical terminology
  • Excellent organizational and time management skills
  • Written and oral communication skills
  • Scheduling and time-management skills
  • Prioritization and organization skills 
  • Analytical-thinking and problem-solving skills 
  • Proficiency with computer software like Microsoft Office and Google Calendar
  • Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch
  • Have full range of motion, including handling and lifting of patients
  • Have the hand eye coordination and manual dexterity needed to operate keyboard, photocopier, telephone, calculator, etc.
  • Have normal range of hearing and eyesight to record, prepare and communicate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
  • Occasionally lift and carry up to 10 pounds
  • High school diploma or equivalent
  • Completion of a certificate program in the medical field preferred