Customer Service Coordinator

3 weeks ago

San Clemente, United States Sambazon Inc Full time
Job DescriptionJob Description

The Customer Service Coordinator will be responsible for handling business-to-business customer orders from the point of entry to delivery. This position requires experience in customer service, data entry, order entry, and logistics. Most of the work is handled by email, with some telephone interactions. Primary customers are grocery stores and food service entities.

The salary range for this position is $22 - $24 per hour. The role offers a generous benefits package, an annual bonus opportunity, and half-day Fridays The position will work on-site in our San Clemente office.

Essential Duties and Responsibilities:

The following are examples of key responsibilities. They are not an exhaustive list of all duties or responsibilities that are required. Duties may change depending on business needs.

  • Customer order processing for our business customers includes order entry and invoicing into web-based systems such as SAP, EDI, iTrade, and Amazon Vendor Central.
  • Be the first point of contact for customer inquiries about pricing, product information, order/shipment status, and issue resolution.
  • Communicate with and assist buyers, brokers, and sales personnel regularly with orders, deliveries, issues, etc.
  • Freight/logistics: ensure that goods are shipped in the most timely and efficient manner according to customer requirements, plan the transportation route and payload, select the mode of transportation, tender the order for transportation, and track the shipment from pick up through delivery.
  • Communicate fulfillment status and organizational issues, including Supply Planning, Logistics Management, Sales, and Customer Service.
  • Check and update inventory when processing customer orders.
  • Perform administrative tasks consisting of invoice approvals, routing, tracking, and completing BOLs, Pick-up Sheets, and related documents.
  • Perform other duties as assigned.

Experience, Education, and Skills:

  • Minimum of three years of experience in customer service, logistics, or other related fields.
  • Strong customer service skills with a proven ability to develop strong internal and external client relationships.
  • Excellent interpersonal and communication skills with customers and staff at various levels.
  • Strong data entry skills. Knowledge of SAP by Demand and EDI preferred.
  • AA degree or higher preferred.
  • Ability to read and interpret documents such as operational and procedure manuals. Ability to write routine reports and correspondence. Bilingual preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to covert weights and measures.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Strong Microsoft Office skills, including Excel, PPT, and Word, and the ability to quickly learn and use other critical computer applications necessary to do the role, including analyzing and troubleshooting inventory discrepancies, developing and using spreadsheets, and analyzing statistical data and trends.

Knowledge, Skills, and Abilities:

  • Strong analytical and problem-solving skills, including the ability to use data to determine the best path forward and a solution-oriented mindset.
  • Excellent ability to build and maintain cross-functional working relationships in a team environment and at all organizational levels.
  • Strong organizational skills and close attention to detail.
  • Ability to deal with and adapt to changing objectives, deadlines, and priorities beyond one’s control.
  • Excellent project management and communication skills: can effectively lead a project from beginning to end and facilitate necessary communication across key stakeholders to drive alignment.
  • Ability to take initiative and work autonomously -- can run with something from beginning to end.
  • Strong ability to work independently and remain self-motivated with minimal direct supervision.
  • Strong ability to remain calm and unemotional in stressful situations.
  • Work well with ambiguity- ability to navigate in the grey and ask the right questions to get to the solution.
  • Foster creative thinking and ideas - not afraid to think outside the box and champion a creative idea.
  • Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group situations to solve problems; use reason even when dealing with emotional topics.
  • Balance team and individual responsibilities for group efficiency; exhibit objectiveness and openness to others' views; build morale and group commitments to goals and objectives; and have strong conflict resolution skills.

Company Profile:

Founded in 2000, SAMBAZON, an acronym for Sustainable Management of the Brazilian Amazon, was the first company to introduce “certified Açaí” to the world, supplying organic and Fair Trade certified Açaí products from a proprietary supply chain to ensure transparency from the “palm of the tree to the palm of your hand.” SAMBAZON recently launched Seeding Change, a documentary highlighting mission-driven brands operating on triple-bottom-line business models and using commerce as a vehicle to create a more prosperous future for the people and the planet, similarly to how SAMBAZON uses the Delicious Powers of Açaí. All SAMBAZON products, including Smoothie Packs, Ready to Eat Açaí Bowls, Juices, Energy drinks and Açaí Bites are made from USDA Organic, Non-GMO, vegan, and Fair For Life Fair Trade Certified Açaí. SAMBAZON’s Fair Trade certification has helped to protect the Amazon Rainforest and its rich biodiversity and has helped to positively impact thousands of local growers.

With the commitment to invest a percentage of local Açaí purchases back into the community, SAMBAZON has contributed over $1 million to build healthcare centers, community centers, and schools. For more information about Seeding Change and SAMBAZON’s mission and products, visit www.sambazon.com.




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