Director of HVAC
2 weeks ago
A strategic leader is responsible for planning, organizing, and managing the Technical Services organization and delivering preventative, routine, emergency maintenance and capital projects to all customers including HVAC. Develops and leads sales strategy to promote growth and ensures the continuous, sustainable, and efficient operation of the Technical Services Department and the assets serviced by the department. Directly supervises and coordinates the activities of the technical services staff including recruitment, performance management, development, and engagement.
Essential Functions:
- Lead management and supervision of Staff Technicians including; recruitment, training, evaluating, administrating time off, disciplinary action, work allocation, problem resolution, and technical support.
- Develop a plan and curriculum to advance technical and customer relations/service skills across the organization. The plan should include on-the-job (OJT) training, apprenticeships, internal classroom, and external training sources.
- Full P&L responsibility for the Technical Services business.
- Deliver growth strategy focused on expanding the density and geographic reach of our service areas
- Ensure and maintain all required licensing for the delivery of services in all geographic markets
- Lead adoption and utilization of electronic work and inventory platforms, and perform annual evaluation of technology solutions that best meet the needs of the business.
- Deploy a service excellence program that promotes superior customer service, quality and consistency in work performed, and supports field technicians and department staff
- Redefine internal sales/estimating process and parameters to improve throughput, accuracy and responsiveness.
- Coordinates closely with other departmental leaders to support cross-selling and increase “share of wallet” earned from all of our clients
- Support affiliated businesses to assist technical support to the acquisitions team, and asset and property managers.
- Oversees and advises on safety issues, code compliance and practices, and insures proper Technician training.
- Take charge in emergency and extraordinary situations and ensure appropriate personal response and proper operations of emergency and life safety equipment.
- Acts as the Technical expert and advisor on behalf of the organization.
- Works closely with the Construction Group on new developments, renovations, major projects and tenant improvements.
- Responsible for client relationships and satisfaction.
- Compliment and reinforce the Corporate Strategic Plan and our Services’ Core Values
Job Requirements/Qualifications:
- High school graduate with a minimum 10 years’ experience in HVAC, Plumbing or other Service Management, or a bachelor’s degree in Engineering, Construction Management or Facility management and 5 years related experience is preferred.
- Successful candidate must demonstrate progressive supervisor experience throughout career
- Experience preferred in Technical Service work related to a Mechanical Contractor service business that services large commercial including knowledge and technical understanding of HVAC systems, building automation systems, chillers, boilers, compressors, electrical and plumbing systems, generators, etc.
- Candidate must possess, or be willing to pursue Mechanical Contractors licenses within one year.
- Experience with Computerized Maintenance Management Systems or Software systems is desired.
- Proven knowledge in governmental and industry code, regulations and standards (OSHA, BOCA, ASHRAE, ASME, NEC, NFP).
- Must submit to and pass background checks including drug, credit, and criminal history.
Equal Opportunity Employer.Company DescriptionContinuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today\r
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Equal Opportunity Employer.
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