EXPERIENCED Veterinary CSR

2 weeks ago

Tucson, United States Rincon Vista Veterinary Center Full time
Job DescriptionJob Description

·        NEEDED- EXPERIENCED Veterinary Customer Service Representative

The ideal candidate will be a friendly, highly motivated, and extremely organized veterinary CSR who works well under fast-paced pressure. In this administrative role, you will be responsible for but not limited to:

  • Ability to manage a busy multi-line phone system
  • Ability to manage and properly route all communications (phones, emails, text messaging, and fax)
  • Ensure that all client information is up-to-date and accurate
  • Ensure that all patient information is up-to-date and accurate
  • Properly scheduling medical and surgical appointments
  • Encourage retail sales of OTC, food, and other items available to our client/patient
  • Properly checking in and checking out our patients
  • Ensure during check-in that all information around the appointment is accurate before routing the patient to the nursing team and doctors
  • Verify at check out that our patients have all prescribed medication, food, etc.
  • Properly invoice and charge out our clients
  • You may also be asked to help fill prescriptions and/or provide instructions to pet owners
  • Ensure that all after-hours phone call messages are responded to and handled properly
  • Ensure that all daily emails are answered  in a timely fashion or routed to the proper person
  • Ensure that all daily follow-up calls are completed 
  • Ensure that the day before reminder calls/texts/emails go out
  • Ensure that all monthly reminders, emails, and/or calls, go out 
  • Ability to manage daily front office financials
  • Ability to properly do end-of-day closeout

Position Qualifications and Requirements:

  • REQUIRED-High School Diploma 
  • REQUIRED- Basic Math Skills
  • REQUIRED- EXCELLENT Customer Service & Computer Skills
  • The PREFERRED candidate will have 5-plus years experience as a veterinary professional
  • A minimum of 2 years experience as a veterinary professional is NEEDED for this position 
  • Experience with the ezyVet & VetRadar Software would be Huge Plus
  • REQUIRED- Experience with veterinary software
  • Ability to prioritize
  • Understanding time management 
  • Ability to think outside the box
  • REQUIRED- TEAM PLAYER
  • REQUIRED- GREAT Personality
Company DescriptionBusy East Side Veterinary ClinicCompany DescriptionBusy East Side Veterinary Clinic

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