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Customer Service Representative

3 months ago

Channahon, United States Pivotal Solutions, Inc. Full time
Job DescriptionJob Description

Customer Service Representative

DUTIES AND RESPONSIBILITIES:

·       Answer switchboard, handle customer calls regarding orders, questions, problems, etc. 

·       Enter orders and related data into ERP system. Prepare and distribute production desk orders and related documentation. Prepare outbound shipping documentation and required paperwork. 

·       Prepare orders for invoicing. Separate paperwork for all deliveries. Prepare and send required after delivery information to customer. 

·       Update price books. 

·       Prepare monthly pricing for select accounts. Prepare monthly sales reports. 

·       Perform requests from salesmen (i.e.; price changes, memos, quotes, and various reports.) 

·       Enter and maintain contacts and related data in Contact Record Management software (Deacom). 

·       Coordinate international shipments as required. 

·       Perform miscellaneous job-related duties as assigned. 

SAFETY 

• Knows and follows all safety rules and policies.
• Uses safety equipment, both general and personal to avoid injuries to personnel and equipment. 

• Maintain a favorable safety attitude.
• Maintain an awareness of the possibility of hidden hazards. 

QUALITY COMMITMENT 

• Encourage employee commitment to Company policy goals.
• Encourage participation in quality improvement.
• Ensure compliance with appropriate documented Quality System procedures.
• Utilize creativity and imagination of all employees to improve quality of products. 

• Meet customer expectations. 

MINIMUM REQUIREMENTS 

·       Excellent interpersonal communication skills, flexibility, and customer service oriented. 

·       Good vision & hearing. 

·       Basic computer. & Microsoft Office skills. 

·       Good math skills, ability to sort, check, count, and verify numbers. 

·       Good telephone communications skills. 

·       Good writing and reading comprehension skills. 

·       Critical thinking & problem-solving skills 

·       Willingness to learn 

Company DescriptionGrowing organization.Company DescriptionGrowing organization.