Help Desk

3 weeks ago

Rahway, United States Equiliem Full time
Job DescriptionJob DescriptionWe are looking for a highly motivated IT Help Desk Analyst to provide critical support as part of a dynamic Laboratory IT Service Team.

Responsibilities:
  • Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implement customer specified benchtop computing design and processes
  • Administer and assures connectivity of customer’s Windows based platform
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement, and relocation of equipment
  • Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
  • Act as the technical support contact for instrument vendor
  • Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
  • Provide technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

Required Qualifications:
  • Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
  • 2-5 years' experience in IT Help Desk roles

Preferred Qualifications:
  • Experience with scientific instrumentation
  • Experience in Life Science environment
  • Experience in a validated environment
  • Experience working in GxP, ISO, and FDA compliant facilities
#zr

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