Patient Services Representative
4 weeks ago
Russell Tobin & Associates is seeking Patient Service Representatives for a Pharmaceutical corporation.
Pay: $17.00-$18.00/hr
Location: REMOTE
Summary: Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider.
Key job responsibilities
- Billing and coding support
- Claims assistance, tracking and submission
- Prior authorization assistance and tracking
- Coordination of benefits
- Benefit verification result call, Welcome calls
- Advanced alternate coverage research, Appeals/Denials
- Inbound Phone Queue/General Program Inquires
- Determination for support programs (Copay, PAP, Medicaid, etc.)
- Pharmacy triage and coordination
- Order processing for wholesale orders
- Intakes and reports adverse events as directed.
- Engages with manufacturer representatives around items like payer profiles, reimbursement trends, issues with specific offices etc.
- Responsible for coordination of services with field reimbursement teams and sales representatives.
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Independently analyzes, reports, resolves, and communicates any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.). 6. Coordinates with internal and external service providers to ensure services are performed in accordance with program policy and within expected service level agreements (SLA).
- Provides training and support to internal associates.
- Fields questions from program representatives and specialist.
- Handles initial customer escalations.
- Verifies transactions and processes comply with organizational and departmental policies and procedures; suggests changes and solutions as appropriate.
Qualifications
- 5 years experience
- Ability to communicate effectively both orally and in writing.
- Ability to build productive internal/external working relationships.
- Strong interpersonal skills.
- Strong mathematical skills.
- Strong organizational skills and attention to detail.
- General knowledge of accounting principles, pharmacy operations, and medical claims.
- General knowledge of health care billing preferred.
- Ability to proficiently use Microsoft Excel, Outlook and Word.
- Developing professional expertise; applies company policies and procedures to resolve a variety of issues.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#E2ECSR
-
Patient Service Representative
1 week ago
Houston, United States ZOLL LifeVest Full timePosition Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable...
-
Patient Services Representative
1 week ago
Houston, United States Shady Grove Fertility Full timeEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building...
-
Patient Service Representative
4 weeks ago
Houston, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 weeks ago
Houston, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
4 days ago
Houston, United States Solis Mammography Washington Radiology Full time**Solis Mammography** is seeking a **Patient Service Representative** responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography to provide outstanding patient care and maintaining the flow of the center, the Patient Service...
-
Phlebotomist Patient Services Representative
3 weeks ago
Houston, United States Global Technical Talent Full timePhlebotomist Patient Services Representative Contract Duration 2-3 Months Description: The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services Representative draws quality...
-
Phlebotomist Patient Services Representative
2 weeks ago
Houston, United States Global Technical Talent Full timePhlebotomist Patient Services Representative Contract Duration 2-3 Months Description: The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services Representative draws quality...
-
Patient Service Representative
2 weeks ago
Houston, United States Dental Care Alliance Full timeOverview: We are looking for a Patient Service Representative in Houston, Texas to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries,...
-
Houston, United States Phoenix Healthcare Services, Inc Full timeJob DescriptionJob DescriptionPhoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees.In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have...
-
Houston, United States Phoenix Healthcare Services, Inc Full timeJob DescriptionJob DescriptionPhoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees. In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have...
-
Houston, United States Phoenix Healthcare Services, Inc Full timeJob DescriptionJob DescriptionPhoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees.In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have...
-
Patient Services Representative
1 week ago
Houston, United States Innovista LLC Full timeDo you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you. Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it...
-
Patient Service Representative I
16 hours ago
Houston, United States CLS Health PLLC Full timeDescription: **About CLS Health** CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! **We are...
-
Patient Services Representative
3 weeks ago
Houston, United States Innovista Medical Center Full timeJob DescriptionJob DescriptionDescription: Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our...
-
Patient Services Representative
2 weeks ago
Houston, United States Innovista Medical Center Full timeJob DescriptionJob DescriptionDescription: Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our...
-
Patient Services Representative I
2 weeks ago
Houston, United States OrthoLoneStar PLLC Full timeThe Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in and updating patient information. **Specific Responsibilities** The specific responsibilities of the Patient Representative encompass but are not limited to the following: - Explains and...
-
Bilingual Patient Account Representative
3 weeks ago
Houston, United States Medical AR Management Services, LLC Full timeJob DescriptionJob DescriptionPosition Summary: The Patient Account Representative is responsible for answering the majority of inbound calls to MedAR, primarily from patients, adhering to company policies byobtaining patient information and determining eligibility.Job DutiesProfessionally represent client as client billing officePromptly answer all incoming...
-
Bilingual Patient Account Representative
2 weeks ago
Houston, United States Medical AR Management Services, LLC Full timeJob DescriptionJob DescriptionPosition Summary: The Patient Account Representative is responsible for answering the majority of inbound calls to MedAR, primarily from patients, adhering to company policies byobtaining patient information and determining eligibility.Job DutiesProfessionally represent client as client billing officePromptly answer all incoming...
-
Patient Service Representative
2 weeks ago
Houston, United States Retina Consultants of Texas Full timeOverview: Retina Consultants of Texas (RCTX) is seeking an individual who will be responsible for answering all incoming patient calls. The Patient Service Representative will triage incoming calls and schedule patients according to the information provided during the call. The Patient Service Representative will also partner with all departments at Retain...
-
Patient Service Representative
2 months ago
Houston, United States Retina Consultants Of Texas Full timeOverview: Retina Consultants of Texas (RCTX) is seeking an individual who will be responsible for answering all incoming patient calls. The Patient Service Representative will triage incoming calls and schedule patients according to the information provided during the call. The Patient Service Representative will also partner with all departments at Retain...
