Software Support Engineer

3 weeks ago

Hillsboro, United States IMS NANOFABRICATION Full time
Job DescriptionJob DescriptionAre you ready to take the next steps in your career and lead a team of highly skilled engineers in the semiconductor industry? If so, we have an exciting opportunity for you as a Software Support Engineer at IMS Nanofabrication's Hillsboro, OR location.  At IMS Nanofabrication, we are embarking on a journey to bolster our service capabilities in the USA. As a Software Support Engineer, you will play a pivotal role in becoming a member of a team of highly motivated engineers and ensuring a seamless interface with our local customers and our headquarters in Vienna. Your contributions as part of the engineering team will shape the future success of IMS USA.

Your Responsibilities: 
  • Provide first line software service support of our Multi-beam Mask Writer in High-Tech Fabs on customer sites.
  • Debugging and analysis gain deeper knowledge about our multi beam mask writer hardware and software architecture.          
  • Maintain diverse Linux based operating systems while mentoring the FSEs and other team members.           
  • Documenting issues and steps to resolve electrical issues on the tool.          
  • Perform Software and configuration upgrades.        
  • Support first level troubleshooting and solution finding of system problems.          
  • Write reports of your tasks and activities using ticket tracking systems (Jira).          
  • Take project ownership and contribute stand-alone work on projects.          
  • Support building up standard operation procedures.          
  • Implement automation of the tasks and procedures.          
  • Be open for occasional flexible working arrangements and rotational shifts.

Your Qualifications:          
  • BS or MS in computer science or scientific, engineering degree (e.g. electrical engineering, physics, chemistry) with applicable experience PLC technical certification.          
  • Experience and knowledge in Linux based operating systems.          
  • Good understanding of Network Technology.         
  • Willingness to work in a clean room environment.         
  • Very good spoken and written English.          
  • Analytical thinking and ability to face challenges in problem solving.          
  • Able to work in stressful situations, resilient.          
  • Team player and very good communication skills.          
  • Flexibility and willingness to travel 30% per year.          
  • Hands on mentality and customer-oriented thinking.         
  • Proactive mindset and ability to work independently.          
  • Git experience advantageous.          
  • Python or other programming languages and database experience.         
  • Vendor experience with customers in the semiconductor industry. 

 We offer:
  • We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA). ·         
  • Excellent professional and personal development opportunities in an international company. ·         
  • Very collegial and motivated team with short communication channels. ·         
  • Top-equipped workplace (modern office, laptop, height-adjustable desk). ·         
  • We offer a competitive salary, a convenient Hillsboro location, and a robust benefits package.  
 
IMS Nanofabrication is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  

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