Specialty Services Specialist

Specialty Service Specialist I

The overall objective of this role is to accurately process all incoming correspondence, including but not limited to physical mail, email, etc. This position will report directly to the VP of Portfolio Acquisitions.

• Accurately and efficiently process mail, following the department work instructions and guidelines.
• Ensure compliance when documenting consumer accounts.
• May be asked to assist with Post Office Mail runs offsite.
• Operates mail machines including the postage meter and scanner to ensure documents are processed within the guidelines.

• Escalate any/all feedback, processing delays and errors appropriately.
• Manage consumer inquiries, ensure proper investigation and timely resolution that is compliant with departmental standards.
• Ensure adherence to all departmental standards, policies, and procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding NCB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Other administrative duties as needed.

Specialty Services I is an entry-level position responsible for handling and processing incoming correspondence.

• Ability to work well with a team
• Attention to detail
• Commitment to providing excellent service
• Ability to think quickly and resolve problems
• Valid driver’s license and acceptable driving record required
• Proficient in Microsoft Office and Excel
• Proven critical thinking and crisis management skills used to problem solve and make decisions
• Consistently demonstrate clear and concise written and verbal communication
• High school diploma or equivalent

This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.