Change Manager
4 weeks ago
Change Manager
Hybrid Schedule
Primary areas of focus are in supporting IT Change management activities, Incident Management and Problem Management reporting. You will support in hosting an ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). You will also assist in coordinating Major Incident Management and Problem Management RCA reviews.
- Host and update documentation for Change Advisory Board (CAB) meetings.
- Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
- Excellent Microsoft Office tools skills, particularly Excel.
- Excellent IT knowledge in financial industry and IT Governance.
- Knowledge in ITIL and best practices
- Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
- Respond to and support internal (IT) issues and requests as needed.
- Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.
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