Change Manager

4 weeks ago


New York, United States Momentum Resource Solutions Full time
Job DescriptionJob Description

Change Manager

Hybrid Schedule

Primary areas of focus are in supporting IT Change management activities, Incident Management and Problem Management reporting. You will support in hosting an ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). You will also assist in coordinating Major Incident Management and Problem Management RCA reviews.

  • Host and update documentation for Change Advisory Board (CAB) meetings.
  • Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
  • Excellent Microsoft Office tools skills, particularly Excel.
  • Excellent IT knowledge in financial industry and IT Governance.
  • Knowledge in ITIL and best practices
  • Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
  • Respond to and support internal (IT) issues and requests as needed.
  • Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.

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