IT Support Dispatcher

4 weeks ago

Montgomery, United States Bacheler Technologies Full time
Job DescriptionJob Description

Bacheler Technologies is looking for a friendly, thorough, dedicated individual to fill the role of IT support dispatcher. This person will be responsible for creating tickets from phone calls, properly establishing the priority of issues, and coordinating tickets across queues. This job will require the ability to multitask while maintaining a positive demeanor and excellent communication skills, both written and verbal. Experience in IT is not required. Experience in call-center, administrative assistant, or customer service settings preferred.
 
 
Requirements:
 
High School Diploma or Equivalent
Excellent written/verbal communication skills
Organizational skills
Ability to multi-task
Customer service oriented
Proficient in typing
Problem-solving skills
 
Schedule:
M-F 8am-5pm, 1 hour lunch 12pm-1pm
Potential for 1 remote day/week (performance based)

Company DescriptionBacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as:
• Network Management
• System Management
• Threat Management
• Backup Strategy
• Budgeting Network ServicesCompany DescriptionBacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as:\r
• Network Management\r
• System Management\r
• Threat Management\r
• Backup Strategy\r
• Budgeting Network Services

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