Appointment Scheduler

Job DescriptionJob Description

Are you looking to join a company:

• Where you matter and are not just a number?
• Where what you do makes a difference?
• That has been around for over 90 years, is financially stable, and is growing?
• That offers a collaborative, fun, open door environment?
• That is employee owned? Yes, every employee owns a piece of - National Van Lines

We are looking for appointment setter(s). We're looking for two part-time employees or one full-time employee.  We provide, to our clients, moving services across the United States. This is NOT a cold calling role, however candidates MUST have a large volume of outbound call/appointment setting experience. The individuals you are calling on have already reached out to us or one of our partners for moving assistance.

Duties and Responsibilities

• Making multiple outbound calls to potential customers to set up an appointment with one of our Move Pro's (sales people). You will be making 150+ calls a day.
• Understanding a customer’s needs and offering solutions and support
• Qualifying leads from digital campaigns
• Maintaining a database (CRM) of customers
• Answering customer questions and follow-up questions
• Work with other departments to ensure a smooth sale and service process
• Track weekly, monthly and quarterly metrics

Desired Experience/Skills:

• Previous experience in outbound call center highly desired. Previous inside sales experience, or related sales experience helpful
• Knowledge of sales process from initiation to close
• Poise and self-assurance making outbound calls and creating email communication
• Confidence with virtual calling platforms and screen-time (Facetime, Zoom, MS Teams, etc.) with the ability to call, connect and interact with potential customers face-to-face
• Able to multitask, prioritize, and manage time efficiently
• Possesses an energetic, outgoing, professional, and friendly demeanor
• Ability to work independently or as an active member of a team
• Previous experience using a CRM, Salesforce experience highly desired
• Persuasive and goal-oriented
• Excellent verbal and written communication skills
• Do the nature of our business this position is not eligible for a remote work situation.
• Must have a high school diploma or GED.  

Company DescriptionWe help families move their household items nationally and internationally. We work as a team, we're collaborative, over a 1/3 of our workforce has worked for us for over 10 years. We were recently named by USA Today as one of the top workplaces for our culture.Company DescriptionWe help families move their household items nationally and internationally. We work as a team, we're collaborative, over a 1/3 of our workforce has worked for us for over 10 years. We were recently named by USA Today as one of the top workplaces for our culture.

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