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Field Support Technician

4 months ago

Biddeford, United States K-Tek Resourcing Full time
Job DescriptionJob Description

Description:

  • We are seeking a dedicated and skilled Onsite Support Technician to join our IT team. The ideal candidate will provide hands-on support for our internal desktop systems, ensuring all hardware and software function seamlessly to support our business operations. This role involves troubleshooting, diagnosing, and resolving technical issues, managing IT inventory, and assisting in the deployment and maintenance of desktop infrastructure. If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment, we would like to meet you.

Responsibilities:

  • Provide first and second-level support for all desktop, software, and hardware issues within the organization.
  • Install, configure, and maintain personal computers, Windows/Mac/ operating systems, office software, email, and other applications.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, and peripheral equipment problems; make repairs and corrections where required.
  • Act as a liaison between users and higher-level support teams, ensuring effective communication and quick resolution of issues.
  • Conduct hardware and software inventory database maintenance and reporting.
  • Assist with the setup of new employees, including desktop configuration, software installation, and email account creation.
  • Ensure security and privacy protocols are followed to protect systems and data.
  • Provide training and guidance to users on how to operate new software and computer equipment.
  • Stay current with the latest technologies and best practices in IT support.
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.