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Insurance Customer Service Representative
4 weeks ago
We are seeking a Property and Casualty Licensed Insurance Customer Service Agent to join our agency This is a front desk position, you will be greeting customers, taking payments, answering phone calls and resolving customer service issues. This is a Monday - Friday in-person position 9-5pm.
Responsibilities:
- Handle customer inquiries and questions.
- Make policy changes on a variety of insurance company websites
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Quote and write personal lines new business
Qualifications:
- Previous experience in insurance customer service
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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