Sr. MAC Technician

2 weeks ago

Farmington Hills, United States Solugenix Full time
Job DescriptionJob Description

Sr. MAC Technician $35 - $45/hr.
Farmington Hills, MI (Onsite)
3+ month contract to possible hire
Job ID 2024-9737

Solugenix is assisting a client in their search for a Sr. MAC Technician. This is a 3+ month contract to possible hire opportunity based in Farmington Hills, MI (Onsite).


The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Qualifications:

  • Requires 5+ years of related work experience.
  • Experience with Mac Products (iMac, Mac Mini, Mac Pro, Mac Book).
  • Experience in Mobile Products (iPhone, iPad, iPad mini).
  • Experience in software (Apps, Pro Apps, and iOS).
  • Experience with JAMF is a MUST HAVE.
  • Comfortable in Mac product installations, configuration, maintenance, troubleshooting, operating systems, upgrading, and recovery solutions.

Responsibilities:

  • Provide support and maintenance of MAC hardware, Apple mobile products, Applications, Pro Applications, and OS.
  • Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs.
  • Resolve incidents and problems associated with Apple products.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
  • Perform installation, configuration, upgrade, repair, and preventative maintenance on software, hardware, and/or systems related to Apple products.
  • Monitors and advises the team on the support activities of the Apple Support Center.
  • Provide Apple product troubleshooting, diagnosis, and repair on (but not limited to) Microsoft-based products.
  • Provide support to end-users regarding technical inquiries.
  • Provide on-site hardware support for general troubleshooting and problems for Apple products.
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management databases and systems to track and report on customer calls and requests.
  • Communicate technical information to the technical and non-technical teams and customers.

Desired Certifications: (one or more)

  • Apple Certified Support Professional (ACSP)
  • Mac Integration Basics (MIB)
  • Apple Certified MAC Technician (ACMT)

About the Client
Our client is a nationwide IT Service provider for many fortune 500 companies.

Company DescriptionFor over 52 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, Georgia, Missoula, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.Company DescriptionFor over 52 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, Georgia, Missoula, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.

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