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Communication Specialist
2 months ago
Duties & Responsibilities:
- Lead the digital communications content redesign and rewriting for select sections of the website to ensure effectiveness in consideration of audience needs and regulatory requirements. Work with internal clients to provide guidance, writing, and editing support of written content materials to ensure accuracy, consistent messaging, and appropriate writing style.
- Work with internal clients to write, review, edit, and approve website content before implementation.
- Develop website layouts based on templated sections and assist the website team in implementing content updates using a content management system.
- Help ensure the accessibility of website content and digital communications in consideration of language, page design, and functionality, including structuring the content to optimize for screen readers and other assistive technology.
- Participate in a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity, and accountability.
- Assist the team in carrying out department responsibilities and collaborate with others to support short- and long-term goals/priorities.
- Maintain an understanding of search engine content optimization, web accessibility in the form of 508 compliance, keyword research and user intent, and support training of content contributors to ensure best practices.
Minimum Qualifications:
- Bachelor’s degree in communications, public relations, journalism, English, or related field required.
- 5 years of experience in professional editing and writing required.
- Demonstrated capability with technology tools, including but not limited to project management tools, digital communications platforms, website content management systems, and basic HTML.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may also be qualifying.
Preferred Qualifications:
- Professional experience in the healthcare or human services environment using effective verbal and written skills.
- Familiarity with communicating to low-literacy populations, meeting technical accessibility needs, and following guidelines/regulations related to Medi-Cal/Medicare.
