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Customer Service Representative

3 months ago

Cuyahoga Falls, United States IMS LLC Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, ease conflict and provide appropriate resolutions, all while ensuring they have a great customer service experience with our company. The ideal candidate is friendly, is able to remain calm under pressure, completes tasks on time and can prioritize work. 
Responsibilities 
  • Identify the customer’s concern , collect relevant information, and provide solutions
  • Refer to scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
About Our WorkplaceOur team at IMS is highly motivated to provide excellent care for our client's customers. The office gives a welcoming, energetic atmosphere that promotes a fun, yet professional work environment for all. If you are someone who values hard work and is dedicated to providing our customers the best possible experience, then IMS is the place for you