Residential Property Leasing Professional

Job DescriptionJob Description

REPORTS TO: Leasing Manager/Community Director

 

POSITION OVERVIEW:

The Property’s sales representative whose primary role is to increase occupancy resident retention and acquisition of qualified new residents. Professionally and personally greet prospects, demonstrate the features & benefits of the property and to secure lease agreements.

 

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

 

FINANCIAL

·       Accept/Receive deposits, rent & fee payments and submit to the Assistant Community Director for processing.

 

ADMINSTRATIVE/OFFICE

·       Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.

·       Must have complete knowledge of lease contract, application, and other addenda

·       Correctly complete all lease applications, process application verification & notify prospective residents of results

·       Complete all lease paperwork including related addenda

·       Complete Guest Information form on all prospects, send thank you notes & follow up calls

·       Enter phone and/or walk-in traffic from Welcome Cards into the system daily

·       Inventory office supplies weekly & report to the Community Director with needs.

·       Organize & file appropriate reports, leases and paperwork daily

·       Attend company meetings when requested

·       Document all resident communication (verbal & written) in lease file conversation log.

·       Assist Community Director & Assistant Community Director in preparation of daily & weekly reports, market surveys, etc.

 

 

MAINTENANCE & SAFETY

·       Ensure that the appearance and physical aspects of the property are MLDC Managements established standards by physically walking/inspecting the property daily & submitting reports to the Community Director or Maintenance Supervisor.

·       Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee.

·       Accompany outside vendors on service request calls for occupied apartments when necessary. MARKETING & LEASING

·       Greet prospective residents, qualify and determine their needs & preferences, then professionally present the property & specific units pointing out the features & benefits.

·       Maintain a professional (clean & organized), yet personal (friendly) atmosphere in the leasing office and other areas where prospective residents may meet current residents.

·       Inspect models & made-ready units daily to ensure they meet MLDC Management standards

·       Conduct outreach marketing as assigned by the Community Director

·       Maintain awareness of local sub-market conditions & trends to make recommendations to Community Director for marketing property & improving resident satisfaction

·       Answer incoming calls & handle each whether it is a prospective new resident, current resident with a complaint or service request, vendor/suppliers, etc. Transfer calls to Assistant Community Director or Community Director when appropriate.

 

 

RESIDENT RELATIONS

·       Accepts service requests from residents and routes to maintenance for prompt processing

·       Maintain positive customer service and “can always do” attitude

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in property management and demands a high level of leasing experience.

 

EDUCATION/EXPERIENCE

·       6 months of related experience & training required

 

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

·       Strong written and verbal skills in English & Spanish preferred

·       Strong customer service & conflict resolution understanding and experience preferred

 

Technology

·       Experience with OneSite/Real Page & ALN online systems preferred

·       Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer

 

Reasoning

·       MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.

 

Physical

·       Stand and walk or sit alternately depending on specific needs of the day. Estimate 70% spent on feet and 30% sitting at desk

·       Have frequent need (33-66% of the time) to perform the following activities:

o   Bend/Stoop/Squat                       File, pick up litter

o   Climb stairs                                   Inspect & show property

o   Push or Pull                                   Inspect & show property, open & close doors

o   Reach Above Shoulder     Inspect property, store/retrieve supplies

·       Have constant need (66-100% of the time) to perform the following activities:

o   Reading/Writing/Typing/Speaking          Corporate, inter-office, resident communications

o   Grasping/Turning                         Telephone, doorknob use

o   Finger Dexterity                            Operating office equipment

·       Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o   Over 25 lbs.                       Rare need (less than 1% of the time)

o   20-25 lbs.              Occasional need (1-33% of the time)

o   Less than 20 lbs.   Frequent need (33-66% of the time)

o   Under 10 lbs.        Constant need (66-100% of the time)

 

Vision

·       Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

·       Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)

 

Hearing/Speaking

·       Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.

·       Ability to read, write & comprehend simple instructions, short correspondence and memos.

 

Driving

·       Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, trips to the bank, visit the corporate office, conduct outreach marketing and property related errands.

·       Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation

·       Must be able to properly operate golf cart

 

 

 

 

 

 

 

 

 

 

WORK ENVIRONMENT

·       20-40 hours per week or whatever the Property requirements demand. Required to work a flexible work week which often includes weekends and holidays. Overtime must be approved by the Community Director prior to working over 40 hours.

·       MLDC Management values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.

·       Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

·       Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)

 

 

Company DescriptionMLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.Company DescriptionMLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.

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