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Customer Service Associate

2 months ago

Dundalk, United States Worldwide Enterprises Full time
Job DescriptionJob Description

We are hiring a handful of Customer Service Associates with unparalleled communication skills, to support our essential clients in the telecommunications industry. The primary responsibility of the Customer Service Associate team is to educate consumers on the benefits of telecommunications and wireless solutions while effortlessly building relationships that will drive revenue for our industry-leading clients.

WHAT WILL YOU BE DOING AS A CUSTOMER SERVICE ASSOCIATE:

  • Increase brand awareness and profitability through specialized marketing campaigns and outreach efforts 
  • Meet with consumers in assigned territory 
  • Remain up to date on product knowledge and be able to inform current and potential customers of the benefits of available products and services
  • Schedule follow up meetings and coordinate future appointments
  • Troubleshoot and resolve concerns with the customer service associate team regarding customer problems, service questions and general client concerns
  • Conduct continued market research to better understand consumer needs
  • Follow up on client referrals to aid in furthering company outreach
  • Maintain an empathetic and professional attitude during every client interaction

WHAT ARE WE LOOKING FOR IN A CUSTOMER SERVICE ASSOCIATE?

  • Approachable, friendly, and outgoing personality
  • Honesty and unmatched integrity in all situations
  • Outstanding communication and presentation skills
  • Proficient time management skills and attention to detail
  • Team oriented, natural leader with long term career goals

WE PROVIDE TRAINING FOR THE RIGHT CUSTOMER SERVICE ASSOCIATE CANDIDATES IN THE FOLLOWING:

  • Customer Service
  • Human Resources
  • Business Development
  • Public Relations
  • Marketing
  • Sales

*Apply to our Customer Service Associate role if you are able to start a full time career opportunity, immediately

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