Customer Service Representative

2 weeks ago


Fort Lauderdale, United States Mr. Wireman Electric Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team


Responsibilities:

The essential functions include, but are not limited to the following:

  • Answer incoming calls
  • Handle customer inquiries
  • Provide information about services
  • Notify client ahead of time of technician arriving to home
  • Document and update customer records based on interactions
  • Assist with dispatching of all service calls
  • Debrief technicians after each call and make sure they collected payment
  • Develop and maintain a knowledge base of the evolving products and services
  • Obey company Code of Ethics and Team Rules

Qualifications:

  • High School diploma/GED required
  • Self-starter and reliable
  • Strong customer service skills
  • Present and communicate professionally (written and verbal)
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills on a professional and technical level
  • Able to work both independently and as a part of a team
  • Telephone etiquette and working knowledge of email systems
  • Bilingual a plus, not required
Company DescriptionMr. Wireman is dedicated to the success & well-being of each individual electrician, which is why we are one of the top paying companies in the trade & offer health coverage and paid vacation Come be a part of a company that cares, apply today and start immediatelyCompany DescriptionMr. Wireman is dedicated to the success & well-being of each individual electrician, which is why we are one of the top paying companies in the trade & offer health coverage and paid vacation Come be a part of a company that cares, apply today and start immediately

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