Eleanor U. Kennedy Shelter Director, Programs
4 weeks ago
Position: Shelter Director
Reports to: Senior Program Director
Supervises: Coordinator of Residential Services, Case Management Team, and Shelter Services Specialist.
Summary of Position:
The Shelter Director is a full-time exempt position directly supervised by the Senior Program Director. The incumbent provides direct management, leadership, program, and facilities oversight for all residential components of the shelter including the residential services and shift coverage, the case management team (CMT), the Coordinated Entry Intake Process (intake and discharge procedures), Rapid Re-housing Services, Day Program Services, and Emergency Shelter Services. The incumbent develops and implements case management programs, clinical services, including case coordination, housing planning, and community case management. The incumbent is responsible for hiring and training the Coordinator of Residential Services, case managers, and the Shelter Services Specialist.
Essential Responsibilities:
Some of the essential responsibilities of the Shelter Director include, but are not limited to:
- Sets comprehensive goals and strategies for program performance and growth that are in alignment with the agency’s mission and vision;
- Establishes policies that promote company culture and vision; ensure clear and timely communication of agency expectations and policies to program staff;
- Provides coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations;
- Ensures implementation of case management services, standards, and procedures;
- Monitors documentation in case files by ensuring intake, progress, and discharge notes, and log entries are complete and accurate;
- Develops and oversee a day program curriculum and operations that focus on employment, tenant rights, life skills, financial literacy, communication, social skills, and health education;
- Reviews program handbooks and make changes as necessary on an annual basis or as needed;
- In collaboration with other members of the team, determines and implements appropriate policies and procedures to ensure smooth and effective service delivery to individuals and compliance with regulations, contracts, and agency policies;
- Responsible for monthly, quarterly, and annual reporting and tracking of statistical data;
- Ensures compliance with contracts by conducting routine audits of program files, HMIS, and case management functions. Helps prepare requisite documents and materials for external audits, as required;
- Conducts performance evaluations for direct reports in accordance with agency policy;
- Assists in the development and monitoring of budgets for programs serving individuals;
- Monitors training needs of staff and oversees professional development opportunities. Provides professional training and consultation;
- Acts as the New Hope Housing representative with partner organizations in the County Continuum of Care to ensure quality program development, implementation, collaboration, and maintenance;
- Ensures compliance with the policies and procedures of New Hope Housing including the utilization of Mandt principles and Out of Poverty curriculum;
- Adheres to the required ethical standards to include confidentiality, boundaries, resident rights; Approves use of PTO and Sick hours and timesheets for direct reports. Monitors work hours of all program in the ADP electronic timesheet system;
- Serves as liaison to deployed staff, NHH staff, and various community agencies to develop and implement services most appropriate to resident’s needs. Serves as point of contact with County agencies and the public about shelter operations;
- Manages petty cash account. Ensures disbursements, mileage reimbursements, and other accounting responsibilities are signed off on in accordance with agency policy;
- Facilitates interdisciplinary team and staff meetings. Facilitates and attends inter-agency meetings when appropriate;
- Works flexible hours, including evenings, weekends and overnights, as required. On-call 24 hours;
- Performs other duties as assigned, including carrying a caseload as determined by program needs
Preferred Qualifications:
- A master's degree in human services/ related field;
- Experience leading/ supporting programs serving homeless persons, persons with mental illness or substance abuse addiction;
- A minimum of two (2) years+ of experience supervising, leading and managing a team to identified outcomes; preferably in the field of homelessness;
- Effective verbal and written communication skills and effective time management skills in a fast-paced environment;
- Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS) and other database software(s) used to track service delivery;
- Ability to perform the various duties necessary to lead a successful housing focused program for individuals experiencing homelessness;
- The ability to successfully pass a background check and possess a valid driver’s license with a good driving record;
- Strong public speaking and communication skills;
- Strong written communication skills;
- Ability to prioritize competing priorities and make sound judgements;
- Willingness to work evenings and weekends when needed;
ADA Statement: New Hope Housing Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
New Hope Housing is proud to be an EOE/ADA employer that values diversity
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