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IT Service Technician

1 month ago


Portage, United States Omega Computer Services, LC Full time
Job DescriptionJob DescriptionSalary:

ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff’s commitment to upholding our five core values:


DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE


THE POSITION

We are looking for a full-time IT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.


KEY RESPONSIBILITIES

  • Diagnose and troubleshoot end-user issues remotely through the ticketing system
  • Maintain high-quality support by responding quickly, effectively, and in a professional manner
  • Document internal procedures and notes pertaining to the ticket resolution
  • Provide occasional on-site technical service and support for existing clients


QUALIFICATIONS

  • 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment
  • 1+ year(s) of experience providing excellent customer service
  • Proven written and oral communication skills
  • Ability to work independently, achieve high standards, and consistently meet deadlines
  • Possess an inclination and passion for learning new technologies quickly
  • Excellent problem-solving skills, especially in fast-paced, high-pressure situations
  • CompTIA A+ Certification (or equivalent)
  • Certification or above-average comprehension of:
    • Active Directory services
    • Network setups and configurations
    • Microsoft 365
    • Multi-platform environments
    • Ninja RMM (or similar RMM/PSA software)
    • Freshdesk (or similar ticketing system)
    • Cisco Meraki


WE CAN'T DO WHAT WE DO WITHOUT YOU

This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.