Customer Services Representative

7 days ago


Lemont, United States First Staff Services Full time
Job DescriptionJob Description

Direct Hire, 1st shift, 8am - 4:30pm, Mon - Fri, $23-$24/hr, Lemont, IL

Essential Job Functions 

  • Order Processing
    • Processes incoming customer new and change orders as assigned by via email and EDI.
    • Estimates shipping dates for orders based on the lead times and transits. 
    • Organize all related paperwork for orders including customer purchase order, packager bill of lading, customs documents, etc.
    • Professional communication via email between customers and vendors.
  • Order Administration
    • Updates KPI Report(s) by providing statistics for Customer Service processes related to order processing and shipping
  • Shipping
    • Arrange and schedule carrier pick ups from Packager warehouses.
    • Posts packaged shipments into company’s ERP.
    • Performs all advanced shipping notices for all shipments including invoicing.
  • Customer Service
    • Answers phones and directs calls to other CCI staff as needed.
    • Takes phone calls concerning orders following established customer service practices.
    • Contacts customers regarding their account, any requests or inquiries.

Other Miscellaneous
Critical KSAs Needed

  • Accuracy, Analysis, Attention to Detail, Communication: Oral, Reading & Writing (English), Customer Service, Dependability/Reliability, Diplomacy, Judgement, Listening & Understanding, Order Processing, Personal Computer aptitude

Minimum Qualifications

  • High School diploma or GED
  • 1-3 years of related experience
Company DescriptionWork for a leading medical underwriting firmCompany DescriptionWork for a leading medical underwriting firm

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