Technical Support Representative

4 days ago

Las Vegas, United States Maleko Personnel Full time
Job DescriptionJob Description

Maleko Personnel is looking to hire a Service Support Representative to work in our Technical Services Call Center. This person is responsible for providing great technical support and customer service in a team environment.

The Service Support Representative will help solve customer problems by offering advice as to how to correct issues or satisfy their request for service by offering service parts or warranty parts. All notes and touchpoints relating to service calls will be entered and tracked in a customer service ticketing system. The Rehab Mobility Customer Support Representative's technician will work along with other team members and assist as needed. The Rehab Mobility Customer Support Representative needs to be comfortable communicating over the phone and through email. Additional duties include regular follow-up communication (written and by phone) with customers and maintaining a set number of average calls or service tickets completed per day.

 

Job Responsibilities/Requirements:

  • Provides resolution to providers and consumers via telephone and/or e-mail to assist with a variety of customer inquiries and chair technical issues
  • Leads providers through diagnostic troubleshooting to resolve issues
  • Helps identify opportunities for process improvements
  • Communicate with providers and customers to help explain how to perform recommended steps to solve their problems or answer their questions
  • Enter orders into the company ERP system
  • Problem solves by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company
  • Professional demeanor
  • Keep up to date with product and service changes as they occur
  • Customer service orientated
  • Gather information and determine the issue by evaluating and analyzing the symptoms
  • Research required information using available resources

 

Minimum Requirements:

  • Basic Mechanical and electrical skills
  • Call center experience is helpful but not required
  • Excellent oral and written communication skills
  • Strong customer service skills
  • Excellent organizational skills
  • Proficient with Microsoft Office applications: Word, Excel, PowerPoint
  • Proficient with ERP systems such as EpiCore or similar.

 

Company DescriptionMALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for youCompany DescriptionMALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you

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