Paratransit Dispatcher

The A National brand has been in the transportation arena for more than 35 years And we have a long history of providing safe and reliable transportation services to individuals all across the country.

Dispatchers for A National Transit will be required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, in order to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive. They monitor and control the actions that they take and maintain information on each call. Then they prepare a detailed report on all activities occurring during their shifts.

This position IS NOT REMOTE

REQUIREMENTS:

• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Effectively direct employees in the performance of their duties.
• Performs other duties as assigned to ensure the efficient operation of the department.
• You Must Be Available and Flexible to Work ALL Shifts with start times between the hours of 3am until 4pm  We are a 24 hour/7 day operation.

Experience Required:

• Must be at least 21 years old.
• A minimum of one (1) year of dispatch operations experiences preferably within the transportation industry.
• Strong Excel knowledge (Trapeze experience is preferred)
• Excellent customer service and communication skills
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.

BENEFITS:

• Dental insurance
• Health insurance
  
• Paid time off
• Vision insurance
  
• Referral Bonus