Customer Service Associate
3 weeks ago
Office Customer Service Position Overview:
We seek a dedicated Customer Service Representative to manage and enhance the customer experience in our balloon decor and delivery business. The ideal candidate will be a proactive, detail-oriented professional who excels in communication and follow-up. This position is crucial in maintaining strong relationships with our clients, ensuring their needs are met with the highest level of service. The ideal candidate should be positive, happy by nature, and customer-centric.
Principal Duties and Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly.
- Follow up with clients via phone, email, or other communication methods to ensure satisfaction and address any issues.
- Process and manage standard orders, ensuring all non-customized orders are handled accurately and efficiently.
- Maintain and update customer records in our system.
- Coordinate with the production team to ensure that the orders' fulfillment is taken care of correctly.
- Prepare and send invoices and process payments.
- Provide exceptional customer service with a focus on building long-term relationships.
- Work independently with minimal supervision while also being a collaborative team player.
- Perform light office duties, such as maintaining a tidy workspace and assisting with inventory.
Work Schedule:
- 40 weekly hours: Monday, Tuesday, Wednesday, Friday, and Saturday (8:00 AM - 5:00 PM). One-hour lunch unpaid.
Compensation:
- Starting pay: $16.50 - $18.00 per hour, based on experience. Benefits after 90 days and flex PTO/sick pay accrued based on hours worked.
Company DescriptionCore Personnel is a staffing agency with offices in Las Vegas, Dallas, Houston, DFW and San Antonio, Austin, TX .We pride ourselves on putting the best candidate in the most productive climate for his/her personality and watching that person make a difference for our clients. In a market saturated with staffing agencies, our experience combined with unique and effective screening methods is the key to our success. Dedicated to top quality and industry-specific expertise, we are leaders in temporary, long-term contract, and permanent staffing positions. Whether you are a contractor hiring a seasonal workforce to help meet temporary demand or a corporate manager seeking that perfect fit for your temporary or permanent assignment, we have the knowledge and resources to serve you anywhere you are located At Core Personnel, we take pride in the level of commitment and service we provide to our clients. With a pool of screened applicants, we can support your company with employees who have the skills needed to get the job done right.Company DescriptionCore Personnel is a staffing agency with offices in Las Vegas, Dallas, Houston, DFW and San Antonio, Austin, TX . \r
We pride ourselves on putting the best candidate in the most productive climate for his/her personality and watching that person make a difference for our clients. In a market saturated with staffing agencies, our experience combined with unique and effective screening methods is the key to our success. Dedicated to top quality and industry-specific expertise, we are leaders in temporary, long-term contract, and permanent staffing positions. Whether you are a contractor hiring a seasonal workforce to help meet temporary demand or a corporate manager seeking that perfect fit for your temporary or permanent assignment, we have the knowledge and resources to serve you anywhere you are located At Core Personnel, we take pride in the level of commitment and service we provide to our clients. With a pool of screened applicants, we can support your company with employees who have the skills needed to get the job done right.
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