Weekend Front Desk Agent

4 weeks ago

Beacon Hill, United States Charlesgate Property Management Full time
Job DescriptionJob Description

 

We are seeking a friendly and customer-oriented Weekend Front Desk Concierge to join our growing Beacon Hill Property team. The ideal candidate will be able to work Saturdays and Sundays 2:00pm- 10:30pm ,must have at least 2 years of property management con front desk or hotel concierge experience, a valid drivers license, and experience using an electronic dumpster to dispose of trash Sunday Evenings. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. Your role is crucial in creating a welcoming and efficient atmosphere for our guests.

Responsibilities:

- Greet and welcome guests in a warm and friendly manner

- Check-in and check-out guests efficiently and accurately

- Provide information about hotel facilities, services, and local attractions

- Assist guests with inquiries, requests, and complaints promptly and professionally

- Handle guest reservations, including booking, cancellations, and modifications

- Maintain guest records and ensure accuracy of all guest information

- Process payments and handle cash transactions accurately

- Answer phone calls and direct them to the appropriate department or staff member

- Assist with administrative tasks such as filing, data entry, and correspondence

Requirements:

- At least 2 years property management residential or hotel front desk concierge experience

- Associates College Degree

- Excellent communication skills with fluency in English

- Strong interpersonal skills with the ability to build rapport with guests

- Exceptional phone etiquette and professional demeanor

- Strong problem-solving abilities to handle guest issues effectively

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in computer systems, including reservation software and Microsoft Office Suite

- Flexibility to work various shifts including evenings, weekends, and holidays

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply today

Company DescriptionCHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.
Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.
As a Values based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:
● Positive Attitude. Smile and move.
● Empathy. Seek first to understand the perspectives of others.
● Proactivity. Bias towards action using good judgment.
● Ownership. See the big picture.
● Curiosity. Think, learn, and rapidly improve.
● Resourcefulness. Be effective.
● Communication. Be concise, articulate and make meaning clear.
Employees First
We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none.Company DescriptionCHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.\r
Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.\r
As a Values based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:\r
● Positive Attitude. Smile and move.\r
● Empathy. Seek first to understand the perspectives of others.\r
● Proactivity. Bias towards action using good judgment.\r
● Ownership. See the big picture.\r
● Curiosity. Think, learn, and rapidly improve.\r
● Resourcefulness. Be effective.\r
● Communication. Be concise, articulate and make meaning clear.\r
Employees First\r
We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none.

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