Description
Will assist in routing, scheduling, and assigning bus driver personnel; answer questions and record actions; respond to emergency telephone requests as appropriate, referring to supervisor as needed. Operate a two-way radio. Maintain computerized records and files.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. All behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.
2. Monitor and/or respond to a variety of calls including two-way radios and mobile phones; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
3. Schedule daily bus routes in response in response to passenger service requests (same day service). Review, organize, and maintain trip manifests to maximize route efficiency.
4. Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.
5. Maintain computer generated log of all service requests; update client information, driver hours, mileage and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
6. Prepare daily trip schedules and reports.
7. Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatches as required.

OTHER DUTIES AND RESPONSIBILITIES

1. Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.
2. Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
3. Coordination between drivers and mechanics to ensure vehicle maintenance is addressed.
4. Perform other duties as assigned.