Customer Service/Service Writer

4 weeks ago

North Royalton, United States Best Equipment Company Full time
Job DescriptionJob DescriptionSalary:

Position Summary: 

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail.  The work performed by the Service Writer is inherently supportive, involving interactions with customers in a professional and caring manner, with a primary emphasis on completing tasks pleasantly and accurately while assisting others.


Position Duties and Responsibilities: 

  • Fields internal and external customer inquiries to the Service Department
  • Maintains the service library with current information (files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Maintains accessories and supplies and prepares replacement orders
  • Maintains Service Department filing and records
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced


Required Qualifications & Experience: 

  • General understanding of mechanical/technical terms is preferred
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience
  • Basic knowledge of accounting practices
  • Knowledge of office procedures

 

The successful candidate is responsible for complying with Best Equipment’s employee handbook, including any related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. 

 

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. 

  • Licensed Insurance Customer Service Representative

    2 days ago

    North Royalton, United States Select Insurance Service Agency Inc Full time

    Job DescriptionJob DescriptionAre you happy at your current workplace?Select Insurance in North Royalton, OH, is looking for a goal-oriented, self-motivated person with a desire to grow to help us sell our amazing insurance products and services as a Full or Part-Time Licensed Insurance Customer Service Representative. If you are looking for a home where you...

  • Service Writer

    4 weeks ago

    North Haven, United States Sonsray, Inc. Full time

    What do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on Service Advisor, Writer, Service, Advisor, Transportation, Manufacturing, Retail

  • Service Writer

    2 days ago

    North Haven, United States Sonsray Fleet Services - North Haven Full time

    **What do we do?** **At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental...

  • Veterinary Customer Service Representative

    1 day ago

    North Royalton, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...

  • Service Manager

    7 days ago

    North Royalton, United States Ag-Pro Companies Full time

    **Location:** North Royalton, OH **Type of Employment:** Full-Time Manages service operations within the dealership to maximize return on investment and optimizing Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses. **Duties** * Develops, communicates, and monitors Service Department processes to...

  • Service Manager

    2 weeks ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC (Polar Service Centers) provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the...

  • Service Supervisor

    3 weeks ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts...

  • Service Advisor

    1 month ago

    North Versailles, United States Mosites Motorsports Full time

    We are looking to hire another Service Advisor to assist customers with their service needs.If you enjoy a fast-paced work environment, providing great customer service and possess strong multi-tasking skills then this is the perfect opportunity for you.The service writer facilitates service transactions between the customer and the service department.An...

  • Automotive Service Advisor

    2 days ago

    North Port, United States Christian Brothers Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionChristian Brothers Automotive Benefits:Closed Every Weekend To Spend Time With Family & FriendsEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching Retirement PlansOn-Going Training & Career AdvancementEmployee Point...

  • Field Services Engineer

    7 days ago

    North Royalton, United States Kent Corporation Full time

    Kent Corporation is the leading expect in strip processing equipment that is used in production lines worldwide is seeing a full-time Field Service Engineer for repair, installation and troubleshooting industrial tube and steel processing equipment and machinery. We actively service the United States, Mexico and Canada and some international customers who...

  • Field Services Engineer

    1 month ago

    North Royalton, United States Kent Corporation Full time

    Kent Corporation is the leading expect in strip processing equipment that is used in production lines worldwide is seeing a full-time Field Service Engineer for repair, installation and troubleshooting industrial tube and steel processing equipment and machinery. We actively service the United States, Mexico and Canada and some international customers who...

  • Field Services Engineer

    4 weeks ago

    North Royalton, United States Kent Corporation Full time

    Kent Corporation is the leading expect in strip processing equipment that is used in production lines worldwide is seeing a full-time Field Service Engineer for repair, installation and troubleshooting industrial tube and steel processing equipment and machinery. We actively service the United States, Mexico and Canada and some international customers who...

  • Field Services Engineer

    6 days ago

    North Royalton, United States Kent Corporation Full time

    Kent Corporation is the leading expect in strip processing equipment that is used in production lines worldwide is seeing a full-time Field Service Engineer for repair, installation and troubleshooting industrial tube and steel processing equipment and machinery. We actively service the United States, Mexico and Canada and some international customers who...

  • Technical Writer

    4 weeks ago

    North Charleston, United States Geodesicx Inc Full time

    Job DescriptionJob DescriptionGeodesicx, Inc. is looking for a Technical Writer to join our system administration project team in the Charleston, SC area.Responsibilities: Creating, maintaining, and updating comprehensive technical documentation critical to the project's success. The Technical Writer will be responsible for producing a wide range of...

  • Sales and Service Advisor

    2 weeks ago

    North Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...

  • Sales and Service Advisor

    4 days ago

    North Las Vegas, United States Big Brand Tire & Service Full time

    Job DescriptionJob DescriptionSales and Service Advisor: $20-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...

  • Customer Service

    4 weeks ago

    North Attleboro, United States Kelly Services, Inc. Full time

    Finding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Service Rep to work in North Attleboro, MA. Sound good? Take a closer look below. Pay: $21-25/hour Competitive salary and benefits packag Customer Service, Retail, Staffing, Customer, Service

  • Lead Food Service Worker

    4 weeks ago

    North Haledon, United States Maschio's Food Service Full time

    Lead Food Service/ manager needed for School Food Service in the North Haledon, NJ area. Monday through Friday, 7:30 am to 2:00 pm, 6.5 hours daily, no weekends or holidays. Managerial and cooking skills a must. **Duties to Include**: Placing orders Production records Hands on cooking Inventory Oversee staff

  • Automotive Service Advisor/Writer

    4 weeks ago

    North Bethesda, United States OM Automotive LLC Full time

    Job DescriptionJob DescriptionResponsibilities· Provide timely updates· Assist customer with needs/requests· Greeting customers at the service desk· Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.· Using your knowledge of our products and services to sell or provide in-depth information about...

  • Technical Writer

    2 weeks ago

    North Reading, United States Apex Systems Full time

    Title: Technical WriterLocation: hybrid onsite 3X/week to Westborough OR North Reading, MATravel: quarterly travel to Houston, TXTerm: 12 months to start (multi-year assignment)Must Have:5+years as a Technical WriterExperience working with Mechanical Engineers (not development engineers)Bachelors Degree (ideally in Engineering)Experience reviewing CAD...