Automotive Service Writer

2 weeks ago


Plano, United States Domar Automotive Inc Full time
Job DescriptionJob Description

Requirements

  • Our ideal candidate has 2+ years of experience in an automotive repair environment, and prior experience as a Service Writer is especially valuable
  • This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills
  • An extensive knowledge base of the automotive repair service writer
  • Prior experience in an automotive sales or repair environment
  • Ability to explain complicated automotive concepts to Customers who may not be familiar with industry terminology
  • Proficiency with common office and productivity software
  • Prior experience as a Service Writer (strongly preferred)
  • Excellent communication and interpersonal skills

Responsibilities

  • As part of our customer service team, you are the first contact point for walk-in and phone customers
  • You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services
  • You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care
  • Greet customers and answer phones
  • Provide information regarding standard maintenance schedules and benefits
  • Record all pertinent customer vehicle information
  • Perform follow-up calls and emails
  • Make, change, and cancel service appointments as necessary
Company DescriptionTowing and Auto Repair facilityCompany DescriptionTowing and Auto Repair facility

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