Automotive Service Writer
2 weeks ago
Requirements
- Our ideal candidate has 2+ years of experience in an automotive repair environment, and prior experience as a Service Writer is especially valuable
- This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills
- An extensive knowledge base of the automotive repair service writer
- Prior experience in an automotive sales or repair environment
- Ability to explain complicated automotive concepts to Customers who may not be familiar with industry terminology
- Proficiency with common office and productivity software
- Prior experience as a Service Writer (strongly preferred)
- Excellent communication and interpersonal skills
Responsibilities
- As part of our customer service team, you are the first contact point for walk-in and phone customers
- You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services
- You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care
- Greet customers and answer phones
- Provide information regarding standard maintenance schedules and benefits
- Record all pertinent customer vehicle information
- Perform follow-up calls and emails
- Make, change, and cancel service appointments as necessary
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